Member Experience Associate at YMCA of Metropolitan Detroit

Southgate, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

13.73

Posted On

09 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Membership Management, Program Registration, Phone Etiquette, Computer Literacy, Conflict Resolution, Interpersonal Skills

Industry

Wellness and Fitness Services

Description

The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than just a job—you’ll enjoy a career with the chance to make a lasting difference in the lives of those around you. BE THE BEST PART OF SOMEONE’S DAY WITH A JOB AT THE Y! Now Hiring Member Experience Associates at the Downriver Family YMCA YMCA Employee Benefits FREE Family Membership & Discounted Access to Programs Flexible Scheduling Family-friendly Work Environment Employee Assistance Program & Retirement Plan General Function The Member Experience Associate is responsible for ensuring exceptional service and assistance to YMCA of Metropolitan Detroit members, prospective members and guests, while exhibiting excellent communication and customer service skills and upholding the member experience standards. Education/Experience/Training/Certifications At minimum, a high school diploma or equivalent (over 18+ years of age) Prior customer service experience in a busy work environment is required Experience with computers is preferred, but not required Having an outgoing, dependable, and self-starter attitude is requested Job Duties & Responsibilities Provide excellent customer service to members and guests through greeting, managing and addressing member concerns, directing to programs and activities, and answering phones. Facilitate all business functions related to membership and program registrations with exceptional customer service and accuracy. Build a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values. Uphold the membership experience best practices. Performs other assigned duties as directed by Supervisor Abilities & Skills Ability to hear and observe all members and potential members of the Y’s concerns and questions Skills to meet strength and lifting requirements Availability on weekends and opening shifts For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers). The YMCA of Metropolitan Detroit (“YMCA”) is an equal opportunity employer and seeks to be an inclusive and welcoming environment for all. The YMCA does not discriminate in recruitment, hiring or other terms or conditions of employment on the basis of race, color, gender, gender identity, sex, age, religion, national origin, genetic information, ethnicity, height, weight, marital status, sexual orientation, disability, military status or application or any other basis protected by state, federal or other applicable law. The YMCA of Metropolitan Detroit is committed to ensuring the safety and well-being of children in our programs. We hold all staff, regardless of position, to the highest possible standards. We require all staff to be screened regularly and sign a code of conduct. All staff will be monitored when interacting with program participants. We take any inappropriate interactions between program participants and with staff very seriously and will fully cooperate with authorities in any case of abuse.

Responsibilities

The Member Experience Associate provides exceptional service to members and guests by managing concerns and facilitating membership and program registrations. They are responsible for creating a positive first impression and upholding the YMCA's core values and experience standards.