MEMBER EXPERIENCE EXECUTIVE

Location: Dubai, UAE
Job Type: Full Time
Location: One of Dubai’s most iconic 5-star lifestyle destinations in Business Bay
Employer: Luxury hospitality & wellness brand, internationally recognized for premium guest experiences
Facilities: State-of-the-art Pilates studio, part of an upscale recreation and spa department
Reporting to: SPA & Recreation Manager / Pilates & Fitness Supervisor
This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.
Working Days: 6 Days a week
Working Hours: 9-10 hours per day.

JOB SUMMARY

The Member Experience Executive is responsible for delivering a welcoming and professional front-of-house experience while playing a key role in driving revenue through the proactive sale of memberships, class packages, and private sessions. This position supports the day-to day operations of the studio by managing client inquiries, handling check-ins, and ensuring seamless service delivery.
Reporting directly to the Assistant Pilates & Fitness Manager, the representative is expected to consistently embody premium service standards, providing every guest with a personalized and high-quality experience.
The ideal candidate is highly sales-driven, goal-oriented, and passionate about health and wellness, with excellent interpersonal skills and a strong commitment to achieving and exceeding sales targets.

EXPERIENCE:

2+ years in sales or customer service (fitness/wellness industry preferred).

SKILLS AND KNOWLEDGE:

• Computer literate (Excel, Word, PowerPoint, admin systems).
• Excellent communication and sales skills.
• Knowledge of Pilates or fitness concepts a plus.
• Familiarity with booking systems (e.g., Book4Time) an advantage.
• Strong written and spoken English.
• Good interpersonal skills, able to engage with diverse backgrounds.
• Ability to work under pressure and multitask.
• Flexibility with shifts, evenings, weekends, and holidays.
• Well presented with clear speech, physically active, energetic.
• Self-motivated and proactive, capable of working independently.

EDUCATION OR CERTIFICATION:

Minimum: High school diploma or equivalent (e.g., GED).
Preferred: Diploma or Bachelor’s degree in Hospitality, Business Administration, Marketing, Sports Management, or related field.

PHYSICAL REQUIREMENTS

• Use computer and booking systems efficiently.
• Stand, sit, or walk for extended periods.
• Lift/carry objects up to 10 pounds.
• Read and verify information in multiple formats.

Please refer the Job description for details