About the job

We’re a lean, agile, and impact-driven organisation. Our people are our core competitive advantage, and we’re a workplace where every team member can thrive and do their best. As a fitness and wellness company, we believe in energy, balance, purpose and values that guide and support our people every day.

We’re looking for a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention at FitnGlam.

Key ResponsibilitiesWelcome and assist members with professionalism and care
Handle account queries, scheduling, and service requests promptly
Build strong relationships through in‑club, phone, and email outreach
Recommend programs, products, and services tailored to member needs
Gather feedback to improve the member journey and elevate service culture
Support retail shop operations and ensure club cleanliness standards
Collaborate with fitness and membership teams to maximize engagement

What we’re looking for:Strong customer service skills with a positive, professional attitude
Ability to anticipate member needs and provide solutions
Excellent communication and relationship‑building skills
Knowledge of fitness programs and services is a plus

If you’re excited to lead growth in the fitness industry and make an impact, apply now!

Responsibilities

About the job

We’re looking for a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention at FitnGlam.

Key ResponsibilitiesWelcome and assist members with professionalism and care
Handle account queries, scheduling, and service requests promptly
Build strong relationships through in‑club, phone, and email outreach
Recommend programs, products, and services tailored to member needs
Gather feedback to improve the member journey and elevate service culture
Support retail shop operations and ensure club cleanliness standards
Collaborate with fitness and membership teams to maximize engagement

What we’re looking for:Strong customer service skills with a positive, professional attitude
Ability to anticipate member needs and provide solutions
Excellent communication and relationship‑building skills
Knowledge of fitness programs and services is a plus

If you’re excited to lead growth in the fitness industry and make an impact, apply now!