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Member Experience Manager at FIRSTLIGHT FEDERAL CREDIT UNION
El Paso, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

93827.76

Posted On

19 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Leadership, Financial Institution Operations, Staff Training, Budget Management, Conflict Resolution, Member Service, Sales Goals, Financial Education, Compliance, Coaching, Mentoring, Performance Management

Industry

Banking

Description
Job DetailsLevel: ManagementJob Location: Lee Trevino Branch - El Paso, TX 79936Position Type: Full TimeEducation Level: High SchoolSalary Range: $75,062.21 - $93,827.76 SalaryJob Shift: DayJob Category: RetailResponsible for supporting all duties as above and achieving member sales and service goals and operations across assigned centers. Manages the centers operating & staffing budget, while ensuring the Engagement Center/Department are in compliance with all credit union policies and procedures through regular internal reviews. Ensures that all staff are fully trained in all credit union policies, center procedures and provides leadership during high volume periods to maintain service standards set by the organization. Handles and resolves escalated complex member complaints and questions with professionalism and care. Responsible for directing Engagement Center/Department during high peak volume times. Provides Member Financial Education and educates employees on marketing campaigns offered by the Credit Union. The Member Experience Manager (MEM) is expected to fulfill the essential functions of the Member Experience Supervisor (MES) and perform all MES responsibilities as needed. Job QualificationsEDUCATION/CERTIFICAITON: High School diploma or equivalent. Bachelor's in business or related field preferred. Certified Financial Counselor certification. External Hires: Must complete Certified Financial Counselor certification within one (1) year of hire date. REQUIRED EXPERIENCE: Six (6) years of financial institution experience to include three (3) years of supervisory experience. Experience in coaching, mentoring, or team leadership is highly preferred.
Responsibilities
The Member Experience Manager is responsible for achieving sales and service goals while managing the branch's operating and staffing budget. They also provide leadership during peak volumes, resolve complex member complaints, and ensure staff compliance with credit union policies.