Member Experience Manager at Securityplus Federal Credit Union

Parkville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

95000.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Branch Operations, Team Leadership, Business Development, Consultative Sales, Risk Management, Compliance Oversight, Coaching And Development, Community Outreach, Strategic Thinking, Problem Solving, Interpersonal Communication, Financial Wellness Planning

Industry

Banking

Description

Description About Securityplus Federal Credit Union: At Securityplus Federal Credit Union, we’re more than just a financial institution—we’re a community dedicated to empowering people with financial security and being our members’ first choice. With a mission of building lasting relationships and ensuring that households in our communities are financially healthy, we always put our members first. Our culture is driven by our values—Collaboration, Agility, Respect, Excellence, and Spirit—which guide how we work, lead, and serve. We’re a forward-thinking team that’s not afraid to innovate, embrace change, and bring positivity and passion into everything we do. If you’re ready to help us grow, strengthen connections, and transform how we serve our members, you might be the person we’re looking for. About this Role: Are you passionate about creating exceptional member experiences? We’re looking for a Member Experience Manager to lead branch operations, stimulate revenue growth, and build stronger member relationships. Reporting to the VP, Member Experience, you’ll play a vital role in aligning branch performance with our organizational goals. As a leader, you will coach and develop team members, foster a consultative sales and service culture, and deliver on our promise of financial wellness for every member. Beyond the branch, you’ll engage in business development and community outreach to expand brand presence, build loyalty, and position Securityplus as the financial partner of choice in our markets. If you’re ready to make a lasting impact, drive growth, and champion our member-first culture, this could be the opportunity for you. Requirements Full-Time, Exempt – Responsibilities: Branch Leadership & Growth You will lead branch operations to deliver seamless and efficient service while driving loan and deposit growth. This includes aligning branch performance with organizational goals and the Credit Union’s Success Scorecard, while ensuring that day-to-day activities support long-term member loyalty. By monitoring trends and continuously evaluating processes, you will identify opportunities to improve efficiency and elevate member satisfaction. Member Experience & Community Engagement You will foster a consultative sales and service culture that prioritizes exceptional member experiences and strengthens long-term relationships. Through proactive business development, you will engage members and prospects to expand market share and deepen financial wellness partnerships. Additionally, you will represent Securityplus at community events, promoting our mission, values, and services to raise visibility and reinforce our brand promise. Team Development & Coaching You will coach and develop team members by providing ongoing feedback, training, and support to encourage professional growth and peak performance. Through regular huddles, meetings, and one-on-one coaching, you will drive accountability and cultivate a culture of collaboration, innovation, and service excellence. Risk & Compliance Oversight You will ensure operational excellence by managing reputational, operational, and business risks in alignment with regulatory guidelines and internal policies. This includes overseeing member transactions, ensuring compliance, and maintaining adherence to procedures that protect members and the Credit Union while upholding service quality and reliability. What You’ll Bring to the Table: Bachelor’s degree in business, Marketing, or a related field required. Two (2) years of supervisory experience required. Four (4) years of banking or sales experience preferred. Certified Financial Counselor (CCUFC) designation preferred. NMLS designation preferred. Ability to work Saturdays. Strong analytical, strategic thinking, and problem-solving skills. Excellent interpersonal and communication skills. Ability to inspire and lead a diverse team to achieve common goals. Why You’ll Love Working at Securityplus: Mission-Driven Organization: You’ll be part of a credit union that’s all about helping our members and communities thrive. Competitive Salary & Benefits Package: We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus and monthly incentives. Opportunities for Career Growth: We value internal development and offer opportunities for career progression into new roles and other departments. Work-Life Balance: We believe in work/life balance. No burnout allowed here! Culture of Fun and Collaboration: No egos, no endless meetings—just a team of passionate people who genuinely love working together to make a positive difference. Equal Employment Opportunity Securityplus Federal Credit Union provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Reasonable Accommodations Statement Consistent with the Americans with Disabilities Act (ADA), it is the policy of Securityplus Federal Credit Union to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Securityplus Federal Credit Union's Human Resources Department at 410.281.6200. Physical Demands and Work Environment This position involves typical office work such as the use of the PC, reviewing manuals and related office papers, the use of the telephone, fax, and photocopy machines. While performing the duties of this job, the employee is required to sit, occasionally stand, walk, reach, talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. At-Will Statement Your employment with Securityplus Federal Credit Union is on an at-will basis, meaning either you or the Company can terminate the employment relationship at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Securityplus Federal Credit Union is not guaranteed for any length of time.

Responsibilities

Lead branch operations to drive loan and deposit growth while fostering a consultative sales and service culture. Manage team development, community engagement, and operational risk compliance to ensure member satisfaction.