About the role :
Working with us at Heritage Bank as a Member Experience Officer , you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.
We have a part-time role (consisting of 50 hours per fortnight) that will be based at our Heritage Bank, Stanthorpe Branch.
Roster: Monday to Friday 8:30am to 1:30pm.
To fulfil training requirements for the role, the successful candidate may be required to work the initial 6 weeks full time (38 hours per week Monday to Friday).
We take great pride in giving our members the best experience we possibly can – consistently, across everything we do. Being member-owned means we are passionate about our members. We need to ensure that with every interaction whether on the phone or face to face, we provide the right solutions and appropriate outcomes. Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members’ financial needs and assist them in achieving their goals.

WHAT YOU’LL BE DOING

• Assisting members with their transactional needs and enquiries
• Engaging in needs-based conversations to find the right solutions for our members, every time!
• Building relationships to help members achieve their long-term financial goals
• Educating members on how to utilise digital and mobile banking tools to enhance their banking experience
• Collaborating with your team to achieve strategic goals

HERE’S WHAT YOU CAN DO FOR US:

We are looking for team members who are driven by achieving positive customer outcomes. You must be a confident communicator, with a genuine passion for helping people. To be successful in the role you will also need cash handling and reconciliation experience, be digitally savvy and able to quickly grasp new systems. Previous experience in a customer service role and prior experience in banking would be highly regarded.