Member Experience Representative - Part-Time at Resource One Credit Union

Garland, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

16.0

Posted On

29 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Handling, Customer Service, Mathematical Skills, Problem Solving, Written Communication, Verbal Communication, Listening Skills, 10-Key Operation, Confidentiality, Multitasking, Prioritization, Microsoft Office

Industry

Banking

Description

Description The Member Experience Representative will assist members and non-members of the credit union with various administrative and financial transactions, and will be responsible for processing routine banking transactions and recommending products and services based on the member’s financial goals. Role and Responsibilities Greet members in a professional and courteous manner and assist them with all issues, questions and requests. Process member transactions, including; deposits, withdrawals, cashiers’ checks, money orders, and loan payments in person, by telephone or mail. Balance and verifies transactions and cash totals on a daily basis Maintains a thorough working knowledge of the complete line of products and services and offers appropriate products and services to members and potential members. Opens and closes computer terminal accounts daily Examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. Performs drive-up teller and night drop functions as assigned. Other duties as assigned. Requirements High school diploma or equivalent. 1+ years’ cash handling experience. Prior banking/credit union experience preferred. Knowledge, Skills and Abilities Excellent mathematical and problem solving skills. Excellent written, listening and verbal communication skills. Excellent customer service skills. Ability to operate 10-key series. Ability to maintain discretion and confidentiality. Must have the ability to multitask, prioritize, and adapt to a consistently changing environment. Proficient in Microsoft computer applications. Physical Demands and Work Environment Stationary work, often requiring standing or sitting for prolonged periods Operate standard office equipment and keyboards Visually recognize, reconcile, and verify numerical details for accuracy Repeating motions that may include the wrists, hands and/or fingers Must be able to access and navigate facility with reasonable accommodations Lift and carry small parcels, packages and other items Additional Notes Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen. This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position. Schedule for this position is Monday, Wednesday, Friday, and Saturday. Equal Employment Opportunity EmployerOur credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.Stronger leaders. Stronger coworkers. Stronger friends.

Responsibilities

The representative processes routine banking transactions such as deposits, withdrawals, and loan payments for credit union members. They are also responsible for recommending financial products and services based on member goals while maintaining accurate daily cash totals.