Member Experience Specialist Float at Maine State Credit Union

Augusta, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Financial Transactions, Problem Solving, Communication, Technical Skills, Relationship Building, Financial Education, Team Collaboration, Flexibility, Banking Software, MS Office, Traveling, Adaptability, Support, Guidance, Troubleshooting

Industry

Financial Services

Description

Job Details Job Location: Augusta, ME 04332-5659 Are you a people person who loves helping others and thrives in a dynamic environment? We’re looking for a versatile, motivated team player to join us as a Member & Financial Services Representative FLOAT at Maine State Credit Union. In this role, you’ll make a meaningful impact by building strong relationships, supporting members through financial decisions, and contributing to the success of branches across our entire organization. What You’ll Do: Be a Go-To Resource: Travel between branches to provide frontline coverage where needed, ensuring our members always receive top-tier service. Support Members: Assist members with everyday financial transactions, from deposits and withdrawals to loan applications and online banking tools. Build Relationships: Engage with members to understand their needs, offer personalized solutions, and share the benefits of our products and services – including financial education tools. Problem-Solve with Purpose: Help members troubleshoot issues and support teammates by offering guidance and technical know-how on all our services. Stay Informed: Keep up to date with products, policies, and services so you can serve with accuracy and confidence every day. Why You’ll Love It: You’ll Make a Real Impact: Help members make sound financial decisions and support their financial well-being. Every Day is Different: You’ll gain a broad skillset while working across multiple locations and teams. A Culture of Growth: We value learning and initiative. You’ll have opportunities to grow personally and professionally. Team Spirit: Work with passionate, supportive teammates who are focused on service, collaboration, and excellence. Qualifications Qualified Candidates Bring: 1-2 years of related experience (retail or financial service preferred) A passion for people, strong communication skills, and a knack for solving problems Tech-savviness and comfort working with banking software, MS Office, and calculators The flexibility to travel to different branches as needed (Augusta, Waterville, Rockland, Belfast, and Gray) Benefits of Employment with Maine State Credit Union: In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team. We are also proud of the benefits we offer: Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97% HSA – generous employer contribution Employer funded HRA Employer-subsidized Dental and Vision Insurance 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance Accident Insurance Competitive wages, and annual evaluations with compensation adjustments Generous 401(k) employer match, plus annual discretionary contribution Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays Paid Parental Leave Education reimbursement - up to $5,000 annually for undergraduate Opportunities to volunteer in our local communities 100% Employer Paid EAP which includes 6 free mental health sessions Wellness Reimbursement of up to $150 Free coffee, tea, and hot chocolate and an abundance of food

Responsibilities

The Member Experience Specialist Float will provide frontline coverage across various branches, assisting members with financial transactions and building strong relationships. They will also troubleshoot issues and support teammates with guidance on services.