Member Experience Specialist I at Atlantic Federal Credit Union

Brunswick, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Customer Support, Communication, Account Management, Transaction Processing, Product Knowledge, Troubleshooting, Member Service, Time Management, MS Office, Software Learning, Interpersonal Skills, Patience, Listening Skills

Industry

Banking

Description

Description At Atlantic Federal Credit Union, we’re committed to helping our members do better. As a Member Experience Specialist I, you’ll be the welcoming voice and digital presence for our members, delivering friendly, efficient, and knowledgeable support through phone, email, and online channels. If you enjoy solving problems, learning new things, and providing top-tier service in a fast-paced environment, this could be the perfect next step in your career. Member Support & Problem Solving Provide Tier I support via phone, email, and chat—answering questions, processing transactions, and offering solutions with accuracy and courtesy. Assist members with balance inquiries, debit card maintenance, and general account needs. Identify opportunities to recommend products and services that help members meet their financial goals. Troubleshoot and resolve account-related issues with a positive, member-first approach. Working closely with trainers, coaches, and team leads to continuously growing your knowledge of AFCU systems, products, and services. Support the broader department and branch network as needed. Take on other tasks that contribute to member satisfaction and team success. How Your Success Will Be Measured You’ll thrive in this role if you: Complete progressive training and continually grow product and technical knowledge. Provide timely, well-communicated responses, including responding to all email and home banking inquiries within 24 hours. Offer helpful feedback to leadership regarding member needs or process improvements. Build trusting relationships with members and colleagues. Meet departmental performance goals and uphold AFCU policies, standards, and regulatory requirements. Atlantic is proud to be an Equal Opportunity Employer. Requirements Experience: 1-3 years in a similar customer service or financial services role preferred. Education: High school diploma or GED required. Communication Skills: Strong written and verbal communication is essential. Technical skills: Comfortable with MS Office and able to learn new software and core processing systems. Interpersonal Style: Friendly, patient, great at listening, and committed to providing outstanding service.

Responsibilities

The specialist will serve as the primary contact for members via phone, email, and chat, providing Tier I support, answering inquiries, processing transactions, and resolving account issues with accuracy and courtesy. This role also involves identifying opportunities to recommend relevant financial products and services to members.