Member Experience Specialist

at  Vasa Fitness

POSITION DESCRIPTION

POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS: Hourly
COMPENSATION: Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!
SCHEDULE: Opening Shift: 3:45am - 12pm and/or Closing Shift: 5pm -12:15am

QUALIFICATIONS

• 1+ year of customer service experience in retail, restaurants, or a similar in-person-based service industry preferred
• 1+ year working with and contributing to a successful team.
• 1 + year sales experience preferred.
• Personal interest in health, wellness, fitness, and nutrition
• Bilingual preferred (but not required)
• CPR preferred (but not required)
• Must pass a background check.

THIS POSITION DESCRIPTION INTENDS TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. IT IS NOT INTENDED TO INCLUDE ALL DUTIES AND RESPONSIBILITIES. THE ORDER IN WHICH DUTIES AND RESPONSIBILITIES ARE LISTED IS NOT SIGNIFICANT.

VASA Fitness is an Equal Opportunity Employer

PURPOSE

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.