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Member Experience Staff at Richard Kane YMCA of Bartlesville
Bartlesville, Oklahoma, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Data Entry, Computer Software, Emergency Response, Conflict Resolution, Safety Procedures, Policy Enforcement, Leadership

Industry

Non-profit Organizations

Description
Description JOB TITLE: Member Experience Staff REPORTS TO: Program Director and/or as assigned FLSA TYPE: Non-Exempt, Hourly JOB PURPOSE: Under the direction of the assigned supervisor, the Member Experience Staff will administer all functions related to the front desk and in some locations may work on the fitness floor as well. They will have a direct focus on serving our members at the highest level as well as retention of members through great customer service. All staff must strive to work cooperatively with fellow employees to achieve the goals and objectives of the YMCA. They must also understand location safety and risk management procedures. PRINCIPAL ACTIVITIES AND ESSENTIAL FUNCTIONS (not a complete list): Interpret and administer all policies established by the YMCA, to all members, participants, employees, etc. Project YMCA image by personal adherence to all policies Receipt money, make daily deposits, open & close shifts in membership software. Run reports as requested /needed. Deal with emergency situations as they arise using all proper, trained skills Deal with upset members in a respectful, understanding manner Accurate & timely reporting of all requested record keeping Responsible for maintaining a safe environment in all member areas, including common area, locker rooms, etc. Take a leadership role in any emergency that takes place in the building. Interpret and enforce membership rules & policies to ensure the safety of all members, guests, employees, etc. Requirements Required: 18 years of age Excellent skills in customer service and interactions with others Experience working with various computer software programs. Strong data entry skills Preferred: Experience in a customer service setting High School Graduate or equivalent Bilingual - English/Spanish Current CPR/AED/First Aid/O2 Certification.
Responsibilities
The Member Experience Staff administers all functions related to the front desk and may work on the fitness floor. They focus on providing excellent customer service and ensuring member retention.