Member Expert at First New York Federal Credit Union

Clifton Park, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Service, Cross-Selling, E-Services, Loan Referrals, Communication Skills, Technology Proficiency, Confidentiality, Team Collaboration, Notary Public, Customer Needs Assessment, Account Servicing, Sales Incentive Participation, Regulatory Compliance, Problem Solving, Professional Demeanor, Product Knowledge

Industry

Banking

Description

Description Demonstrates a highly motivated, outgoing and influential personality to ensure an unsurpassed level of member service, meeting and exceeding their expectations with every interaction. Maximizes every opportunity to increase membership, refer consumer and real estate loans as well as promote e-services to the membership in the branch. Welcomes both new and existing members as they enter the office, determines needs, directs or assists members as needed. Duties & Responsibilities Open new accounts and, through the interview process, cross-sell additional products to best benefit the member needs, and meet branch goals. Must have complete knowledge and understanding of all of our e-services to cross-sell, educate, and assist new and existing members. Provides an unsurpassed level of member service, meeting and exceeding their expectations with every interaction. Provide consumer and real estate loan referrals to the Loan Sales team or Branch Management. Participates in the Sales Incentive Program. Refer appropriate members to the First New York Retirement and Investment Services Program. Responsible for having a thorough knowledge of all products and services offered by the credit union. Efficiently provides servicing for all accounts and loans issues or concerns. Ensures that requests are processed correctly and completed in a timely fashion. Follows policies and procedures applicable to the position to maintain compliance with government and credit union regulations, including but not limited to the Bank Secrecy Act. Assists members with transactions both at the FNY Express Teller’s and service desk. Maintains Notary Public designation. Performs other duties as may be assigned. Requirements High School graduate. Present an outgoing, friendly, and professional demeanor in all interactions. Previous financial branch credit union/bank experience. Thorough knowledge of credit union products and services, including e-services Must be able to respect confidential information. Adept at utilizing most current technology and thorough knowledge of core operation system. Demonstrates a willingness to learn and become expert in new technologies and applications as they come into the marketplace. General knowledge of credit union policies and procedures. Should have excellent communication skills and maintain a positive attitude with members and a cooperative attitude with other team members. Work Schedule: Monday: 8:30am - 5:00pm Tuesday: 8:30am – 5:00pm Wednesday: 8:30am - 5:00pm Thursday: Off Friday: 8:30am - 6:00pm Sat: 8:45am – 1:00pm Work Location: Fully On-Site

Responsibilities

The Member Expert is responsible for providing exceptional member service, opening new accounts, and cross-selling products to meet member needs. They also assist with loan referrals and ensure compliance with regulations.