The Member Advisor will carry out a range of functions to support retail branch operations and support lending services activities. The Member Advisor will have a keen eye for detail, strong organizational and time management skills, and a sterling approach to member service. They will also have a strong awareness of all BVCU products and services.

Member Experience

• Creates a positive first impression and model exceptional service delivery at every member interaction to foster the member relationship and their overall financial health

Full-Service Member Advisor Activities

• Supports and educates members on their financial health, including use of BVCU’s resources
• Completes new membership openings as well as personal/business openings accounts
• Discusses and completes investment transactions (registered and non-registered)
• Provides current members and potential members with suggested products and services through identifying and analyzing member needs/product and service gaps
• Proactively contacts members with investment renewal activities to retain business and support members overall financial health

Retail Credit Activities

• Interviews members and provides information on the range of credit products and services to recommend tailored solutions to meet their needs
• Inputs and evaluates mortgage applications, including verifying supporting documentation, reviewing, and ensuring accuracy of information in BVCU’s loan system
• Provides application decisions or refer applications to management/Lending Services for approval using approved limits
• Underwrites new retail loan applications, overdrafts, and simple mortgages/lines of credit
• Learns the member life cycle from a credit perspective and identify additional opportunities with members at any point of a member’s financial cycle

Compliance Responsibilities

• Ensures all policies and procedures in daily activities, including credit and compliance, to meet safety, legal, and privacy requirements
• Diary tracking, monitoring expiries, and all reporting in relation to credit

Teamwork

• Participates in a positive work environment that encourages pride, teamwork, and mutual respect
• Participates in training and development programs provided by internal and external resources
• Actively promotes BVCU’s image within the community through participation in community events and volunteerism and participate in events that are sponsored by BVCU

EDUCATION & QUALIFICATIONS:

• Grade 12 diploma or equivalent
• Minimum of a year of retail banking experience; previous DNA experience is an asset
• Superior customer service skills with previous sales experience
• Good critical thinking, problem solving, and multi-tasking skills; keen attention to detail
• Self-starter with the ability to work in team environment with confidential information
• Excellent verbal and written communication skills with a keen eye for detail
• Good investigative skills for uncovering needs for both existing and potential members to support business growth
• Proven computer skills, including a working knowledge of MS Office
• Committed to continuous learning and development

• Ensures all policies and procedures in daily activities, including credit and compliance, to meet safety, legal, and privacy requirements
• Diary tracking, monitoring expiries, and all reporting in relation to credi