Job Description:
AXA Health have a great opportunity to join the Claims Oversight and Protection Department as a Member Outcomes Specialist on a 6 month secondment within the Customer and Colleague Success area.
You’ll play a crucial part in analysing insights and feedback from various sources to identify and address key pain points impacting our members’ experiences. You’ll be responsible for conducting in-depth analyses, delivering problem statements, and providing actionable recommendations for continuous improvement.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

WHO WE ARE:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.
Salary: Dependent on experienc

• Ensure that member and colleague feedback and insight is being used to drive change and improvements to member experiences and outcomes.
• Identify specific pain points in the member journey through root cause analysis and connect with the business to turn insight into tangible actions with measurable outcomes and operational improvements.
• Ensure timely and accurate completion of BAU complaints reporting and work with the Data teams to enhance reporting where possible.
• Support the wider business by effectively managing ad hoc data and insight requests.
• Planning, prioritising, and delivery of initiatives.
• Be visible, by spending time in the customer and colleague worlds, maintaining an up-to-date view of the experience and building on your own knowledge to become subject matter experts across various channels.
• Build relationships with stakeholders and the wider organisation, be an advocate for the team.
• Support in facilitating workshops and managing follow-up activities.
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.