Member & Outreach Community Coordinator at Center for Better Aging

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Acquisition, Community Outreach, Lead Generation, Sales Targets, Conversion Process, Salesforce, Partnership Building, Event Coordination, Cultural Humility, Territory Planning, Performance Tracking, Communication, Persuasion, Interpersonal Skills, Travel, Data Entry

Industry

Hospitals and Health Care

Description

Description Join Our Team At the Center for Better Aging (CBA), our mission is to improve the quality of life for older adults and strengthen the communities we serve. We provide compassionate aging services, support, and resources that help individuals live healthier and safer lives. CBA is a diverse, mission-driven team of professionals who value collaboration, innovation, and dignity for all. We foster a supportive work environment that encourages new ideas, growth, and work-life balance. We’re a growing nonprofit—and we’re looking for people who want to grow with us. This role blends community outreach with member acquisition, requiring someone who is comfortable with both mission-drive engagement and meeting conversion goals. Employees at CBA are encouraged to take on new challenges, develop leadership skills, and pursue professional development opportunities that help advance their careers within the organization. Key Areas of Responsibility Member Acquisition - Meet or exceed monthly and quarterly member acquisition goals. - Conduct targeted outreach in high-potential communities to generate leads and drive enrollments. - Manage the full conversion process from lead capture to active membership. - Develop and maintain a pipeline of prospects using Salesforce. Community Engagement and Partnerships - Represent CBA at community events, fairs, and partner activations. - Apply cultural humility and community-informed practices to engage, educate, and enroll members from diverse racial, cultural, linguistic, and socioeconomic backgrounds. - Build strong relationships with community leaders, businesses, and referral sources. - Identify and cultivate strategic partnership opportunities to enhance lead flow. - Ability to follow all applicable compliance guidelines related to member enrollment and community outreach. Event Coordination - Plan, coordinate, and execute community-based events designed to increase awareness and drive acquisition. - Assess event performance to optimize strategies for maximum lead conversion. Community-Focused - Develop and execute territory plans to build relationships with priority communities. Engage leads via phone, in-person events, and digital channels to convert them to members. - Conduct presentations and one-on-one consultations to clearly communicate CBA’s value proposition. Reporting and Performance Tracking - Maintain accurate and timely reporting of outreach activities, leads, and conversions in Salesforce. - Analyze performance data to adjust strategies and improve results. Performance Metrics - Member acquisition volume and conversion rate - Lead-to-member conversion efficiency - Event ROI and engagement impact - Partner and community relationship development - Other duties as assigned Qualifications Education and Experience - High school diploma or GED required - Bachelor’s degree preferred - 2+ years of direct sales, member acquisition, or business development experience, preferably in healthcare, insurance, or community-based services Skills & Competencies - Proven track record of meeting and exceeding sales targets - Strong communication, persuasion, and interpersonal skills - Ability to work flexible hours, including evenings and weekends - Reliable transportation and willingness to travel within assigned territory - Experience in Medicare/Medicaid, managed care organizations, or patient enrollment - Event coordination and community marketing experience - Familiarity with social determinants of health and health equity principles Physical Requirements - Ability to travel extensively—approximately 60–80% of the workweek—throughout the Greater South Side of Chicago and assigned territories to support community outreach, partner engagements, and event activities. - Reliable transportation and a valid driver’s license (if driving is required) - Ability to stand, walk, and work outdoors for extended periods during events and community activities - Ability to lift, carry, transport, load, and unload outreach materials and event equipment up to 30 pounds - Ability to set up and break down event booths, including bending, reaching, kneeling, and performing light physical setup tasks - Ability to sit for extended periods when entering data, preparing reports, or conducting follow-up outreach via phone and computer - Comfortable using standard office and mobile technology, including laptops, tablets, smartphones, and CRM systems Is this You? You thrive in community-facing, fast-paced environments and enjoy building meaningful relationships that connect people to resources and opportunities. You are a strong communicator who engages effectively with diverse communities, partners, and stakeholders while expanding awareness of the organization’s programs and services. Highly organized and proactive, you manage multiple outreach efforts while maintaining professionalism and attention to detail. You collaborate well across teams—including Programs, HR, Finance, and Executive Leadership—to ensure outreach efforts align with organizational goals, and you are always ready to take initiative, represent the organization in the community, and lead new engagement opportunities. If this sounds like you, CBA would love to have you on our team! The Outreach Executive is the face of CBA in the community, responsible for driving member acquisition, conversion, and retention through targeted engagement, lead generation, and event execution. This role combines high-energy field outreach with relationship-building, requiring someone who can consistently meet and exceed membership growth goals. This is a hands-on, results-driven position for professionals who thrive in fast-paced environments and enjoy turning prospects into active members. In addition to the base salary, this role is eligible for a monthly performance bonus of up to $1,250 based on meeting lead and acquisition metrics Why CBA? CBA pay and benefits are generous! Benefits include: · BCBS medical and dental insurance · Principal vision insurance · Short- and long-term disability insurance · Professional development opportunities · Nine paid holidays plus we are closed between Christmas through New Year’s Day · Hybrid office setting · Paid time off · 403B Plan · Excellent technology and IT support CBA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability or genetics. How to Apply? To apply, submit cover letter describing your interest and experience along with your resume to joinourteam@centerforbetteraging.org

Responsibilities

This role focuses on achieving member acquisition goals through targeted community outreach, lead generation, and managing the full conversion process from prospect to active member. Key duties include representing the organization at events, building community partnerships, and executing territory plans.