Member Reception Agent at Desjardins
Montréal, QC H1B 1N8, Canada -
Full Time


Start Date

Immediate

Expiry Date

30 Oct, 25

Salary

0.0

Posted On

30 Jul, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

The work mode arrangement for the position is full-time on site.

The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members’ and customers’ needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group’s service offer to members and customers. More specifically, you will be required to:

  • Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience
  • As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank)
  • Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction
  • Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities
  • When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs
  • As needed, schedule appointments following the process established by the caisse
  • As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.
Responsibilities
  • Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience
  • As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank)
  • Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction
  • Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities
  • When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs
  • As needed, schedule appointments following the process established by the caisse
  • As required and on an ad hoc basis, answer and route phone calls and collect and provide general information
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