Member Relations Analyst at Aegis

Jersey City, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

100000.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Relations, Client Service, Business Analytics, Application Support, Insurance Terminology, Underwriting Functions, Property & Casualty Concepts, CRM Systems, Data Analysis, Trend Identification, System Functionality, User Acceptance Testing, Process Mapping, Reporting, MS Office Suite, Advanced Excel

Industry

Insurance

Description

AEGIS Insurance Services Inc. has an immediate opening for: Member Relations Analyst Job Description: AEGIS Insurance Services, Inc. (“AEGIS”) has an immediate opening for a Member Relations Analyst who strengthens the member experience by providing advanced support, maintenance, and enhancement of AEGIS’s member‑facing applications and CRM systems. This role partners closely with business users across Underwriting, Claims, Loss Control, Business Analytics, and other internal teams to analyze requirements, resolve system issues, and ensure the accuracy and integrity of customer and member data. Serving as a liaison between business stakeholders and Information Technology, the Analyst ensures that system functionality, workflows, and data processes align with operational needs and strategic goals. In addition to addressing escalated application and access issues, the role identifies trends, contributes reporting and insights, supports field‑team data and template needs, and proactively recommends improvements that enhance efficiency, usability, and overall service quality in support of member-facing interactions. Job Requirements: Minimum 2 years of experience in member relations, client service, business analytics, application support, or insurance‑related functions Undergraduate degree or equivalent work experience Working knowledge of insurance terminology, underwriting functions, property & casualty concepts, and member support functions desired Proficiency with MS Office Suite, advanced Excel features, SharePoint; experience with CRM tools a plus Demonstrated ability to analyze data, identify trends, and translate findings into process or system recommendations Ability to communicate effectively with Members, Brokers, internal users, IT, and business partners Strong problem‑solving skills with ability to work independently while managing multiple priorities Familiarity with system testing (UAT), documentation development, and process mapping desired Candidate Attributes: Collaborative Communications and Behavior: Develops and maintains effective working relationships as a team member and across divisions; readily collaborates and shares information, seeks and provides constructive feedback, and supports a respectful workplace Initiative and Accountability: Proactively addresses opportunities to enhance AEGIS’ people, processes, products, and services, takes ownership for one’s responsibilities by acting with integrity and in the best interest of the organization and stakeholders Quality-Focused: Demonstrates a solution-focus, displays thoroughness and accuracy through quality deliverables, and demonstrates persistence and perseverance in achieving concrete and tangible outcomes Service-Oriented: Conveys a genuine desire and ability to anticipate and meet customer needs and creates and nurtures mutually beneficial relationships within AEGIS and with AEGIS Members and brokers Essential Job Functions: Relationship Management and Customer Support (Member & Application Support) Serve as an escalation point for complex issues related to access, navigation, functionality, data accuracy, and other aspects of AEGIS member-facing applications, including the AEGIS Portal Collaborate closely with IT to research, triage, and resolve technical or user‑experience problems, ensuring minimal disruption for Members and Brokers System Maintenance and Optimization Support maintenance of company, address, contact, and relationship data within the CRM, including complex customer hierarchies Conduct research on new companies, leveraging input from underwriters and other sources to assess impact and determine required updates to existing customer structures; monitor mergers and acquisitions to ensure company data remains accurate and current Troubleshoot and analyze mid‑ to high‑complexity issues using multiple systems simultaneously to verify user access, permissions, and data connections Maintain expert-level knowledge of AEGIS Portal features, functionality, system navigation, application workflows, and related Member/Broker data structures Analyze inquiry logs, recurring issues, usage patterns, and system behavior to identify emerging trends, risks, and improvement opportunities Participate in User Acceptance Testing (UAT) for system releases, enhancements, and defect fixes, ensuring accuracy and readiness prior to deployment Support cross‑departmental initiatives related to member engagement and system usage Data Management and Reporting (Member Insights, Trends, & Reporting) Prepare summary-level insights, trend dashboards, and data extracts for use by the Manager and other internal stakeholders Support development of reporting that informs process improvements, system enhancements, and operational decision‑making Provide data for member‑facing meetings, leadership updates, and internal business reviews as requested Support the field Member Relations team by managing shared templates and aggregating data used in reporting, dashboards, and member‑facing materials Identify workflow and process improvement opportunities by analyzing recurring patterns, data trends, and team needs, and recommend updates to enhance efficiency and consistency Assist with annual credit mailing, loyalty mailing, proxy processes, and other recurring operational tasks Complete ad hoc data requests and project work as assigned by the Manager Training and User Support Create and maintain application support documentation, user guides, and standard operating procedures Deliver training to internal staff, Members, Brokers, and business partners to improve system utilization and reduce support inquiries Cross-train with team members to ensure coverage and continuity of support www.aegislink.com EOE AEGIS Insurance Services, Inc. participates in E-Verify We expect to pay a starting salary between $80,000 and $100,000. An applicant’s placement within this range is based on their individual qualifications and professional experience. In addition to base salary, AEGIS employees are eligible to participate in the Company’s annual incentive program, with competitive awards based on corporate and individual performance. In addition, we offer a comprehensive and competitive suite of options for health & wellness, retirement, income protection, time off and additional benefits: Health & Wellness: Medical, dental, vision, mental health support and employee assistance programs Retirement: 401(k) with matching contribution Income Protection: Life, disability, accident and critical illness insurance Time Off: Vacation days, sick days, holidays and family/military leave options Other: Commuter benefits, pet insurance, hybrid work schedule Growth: Tuition assistance and professional development opportunities We will consider this application carefully, but it does not guarantee employment. Selection is on a competitive basis. In addition, you must meet employment standards and specific position requirements. Qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, disability, national origin, veteran status or any other legally protected status. Accounting Our Accounting Division is the financial core of AEGIS, ensuring every transaction is accurately recorded, reported and monitored. Their precision enables our organization to maintain a strong financial foundation and make informed, strategic choices. Actuarial The Actuarial Division plays a critical role in assessing and pricing risk, essential to our mission of protecting members. By applying advanced mathematical and statistical models, our actuaries and analysts help guide strategic planning and develop effective risk management solutions. Business Analytics The Business Analytics Division supports the enterprise-wide analytics strategy, enabling data-informed decision-making across key business functions through the use of internal and external data. The team helps support business initiatives, enhance reporting consistency, and improve operational efficiency. Claims AEGIS members consistently describe our Claims Division as fair, responsive and collaborative. We work closely with members, brokers and legal counsel to resolve claims efficiently. From litigation support to industry-wide claims insights, we help mitigate risk, control costs and strengthen long-term stability. Human Resources Our employees are our greatest asset. The Human Resources Division manages AEGIS’ most valuable resource — its people. From benefits and professional development to culture and support, HR ensures every team member has what they need to thrive and deliver exceptional service to our members. Information Technology In a constantly evolving digital world, our IT Division ensures AEGIS stays ahead. From enhancing communication and securing data to streamlining operations and supporting informed decision-making, IT provides enterprise-wide solutions tailored to the dynamic needs of each division — driving efficiency, agility, and security across the organization. Internal Audit The Internal Audit Division delivers independent, objective assurance to improve AEGIS’ operations and internal controls. Through a systematic, disciplined approach, this team evaluates risk management, control processes and governance practices — enhancing transparency and ensuring accountability throughout the organization. Investment AEGIS' long-term financial strength is rooted in the work of our Investment Division. This expert team manages and monitors the investment portfolios of both AEGIS and AEGIS London, ensuring liquidity, managing risk and building strong banking relationships. Their disciplined approach earns us consistent high ratings from credit agencies — a reflection of our financial resilience. Legal Our Legal Division is staffed by attorneys with deep expertise in the insurance and energy sectors. They provide timely, practical legal support to AEGIS and its affiliates — helping ensure compliance, manage risk and support business objectives with clarity and confidence. Loss Control The Loss Control Division partners with members to reduce risk across the utility industry. Through site visits, risk assessments, training, webinars and publications, their team delivers a full suite of services unmatched by commercial insurers. They turn decades of experience into safer, smarter outcomes — for everyone. Marketing & Communications Our Marketing & Communications Division shapes how AEGIS connects with members and the broader industry. From our website and annual review to member emails, our policyholders’ conference and cross-division projects, this team ensures our message is consistent, impactful and aligned with our mission. Operations The Operations Division is the backbone of our day-to-day success. From managing facilities and supplies to supporting every department’s logistical needs, they ensure our internal systems function smoothly so our teams can focus on serving our members. Underwriting Our Underwriting Division evaluates each risk on its own merit, leveraging detailed financial and claims data to offer fair, customized coverage. With deep expertise in the utility industry and a commitment to equity and stability, our underwriters help preserve long-term capacity — reinforcing AEGIS’ reputation as a market leader.

Responsibilities

This role focuses on strengthening the member experience by providing advanced support, maintenance, and enhancement of member-facing applications and CRM systems, acting as a liaison between business users and IT to resolve issues and ensure data integrity. Key functions include serving as an escalation point for complex application issues, maintaining and optimizing CRM data, analyzing usage patterns to identify trends, and supporting cross-departmental initiatives.