Member Relations Specialist - Park 100 Branch at FORUM Credit Union

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

20.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Retail Banking, Problem Solving, Attention to Detail, Multi-tasking, Team Player, Consumer Lending, Financial Products, Computer Skills, Sales Goals, Account Maintenance, Cross-training, Outbound Calls, Branch Operations

Industry

Financial Services

Description

Overview Join Our Team as a Member Relations Specialist at FORUM Credit Union!Are you passionate about helping others achieve their financial dreams? Do you have retail banking experience and a knack for delivering exceptional customer service? If so, we want you to be part of our member-focused, results-driven team at FORUM Credit Union!FORUM Credit Union is dedicated to providing the best financial advice and customer service to our members. Serving families and businesses across Indiana, we offer convenient branch locations and online access from anywhere. Our mission is to help our members live their financial dreams, and as a Member Relations Specialist, you'll play a vital role in making that happen. Responsibilities You'll be a trusted advisor to our members, processing financial transactions and performing advanced account maintenance. Your daily responsibilities will include: Performing advanced account maintenance and financial transactions Meeting monthly sales goals and encouraging fellow staff to do the same Assisting management staff with member service needs Performing outbound calls to gain business Opening and closing the branch and member service lines Administering cross-training programs for branch employees Understanding and recommending all Credit Union products and services This might be the perfect role for you if: You're a problem solver with strong attention to detail You produce accurate and thorough results You can multi-task and adapt to change You're a team player who can also work independently You're seeking career growth and opportunity Qualifications What we are looking for: High School Diploma or Equivalent Previous Banking Experience Experience in Consumer Lending Knowledge of Financial Products Proficient Computer Skills Enthusiastic and Positive Attitude Employee Perks: Competitive Pay - $20/hour plus incentive Student Loan Reimbursement Tuition Assistance Wellness Programs Community Involvement and Paid Volunteer Time Professional Development/Award Winning Training Program 401K with Match Comprehensive Benefits Package Generous Paid Time Off Please note: A criminal background screen will be conducted upon hire. FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

As a Member Relations Specialist, you will process financial transactions and perform advanced account maintenance while meeting monthly sales goals. You will also assist management with member service needs and administer cross-training programs for branch employees.