Member Relationship Advocate II at Rivermark Community Credit Uni

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

33.85

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Consultative Selling, Financial Services, Organization Skills, Planning Skills, Prioritization Skills, Confidentiality, Technology Savvy, Microsoft Office, Interpersonal Skills, Documentation, Account Management, Product Knowledge, Flexibility, Bilingual Skills, Consumer Loans

Industry

Banking

Description

Job Details Job Location: Hollywood - Portland, OR 97213 Salary Range: $24.62 - $33.85 Hourly Join our Team At Rivermark, we’re more than a financial institution we’re a community of passionate people committed to transforming lives and communities together. We’re a proudly progressive credit union that values diversity, equity, and inclusion, and we celebrate the differences that make each of us unique. At Rivermark, we foster an environment where every employee can show up as their authentic self and feel a genuine sense of belonging. We’re deeply dedicated to serving historically marginalized and underserved communities, empowering our members to achieve their dreams through innovation, compassion, and personalized financial solutions. We believe that when our employees thrive, our members and communities thrive too. That’s why we’ve built a culture rooted in collaboration, growth, and inclusion, where your ideas are valued, your voice matters, and your work truly makes a difference. If you’re looking for a career with purpose and want to join a team that’s shaping a brighter, more inclusive financial future for everyone, we’d love to have you join us. Primary responsibilities: Focused on improving the financial lives of members by building strong relationships, delivering exceptional service, and recommending and providing product and service solutions for member needs. Responsible for opening consumer and business accounts and loans, servicing existing accounts and loans, and occasionally conducting financial transactions. Utilizing professional, consultative selling skills, advises and advocates for product and service solutions to that are in the best interest of the members. Qualifications Must Haves: High school diploma/GED required. Minimum two years’ experience in retail financial services required. Excellent communication and customer service skills. Ability to represent the credit union to members and business partners in a friendly, positive, and professional manner, consistent with that of the Credit Union at all times. Strong written, verbal and interpersonal skills. Ability to accurately interpret and apply the credit union’s policies and operational procedures. Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, and correspondence. Able to maintain high levels of confidentiality. Strong organization, planning and prioritization skills. Ability to learn and maintain thorough knowledge of the Credit Union’s products and services. Ability to effectively sell credit union products and services to members, using consultative selling skills to define and recommend enhancements to the member's financial services. Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications. Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hours. Must be available to work branch hours, including Saturdays. Nice to Haves: Spanish speaking skills a plus. Experience with consumer loans preferred. We offer a competitive benefits package designed to support your well-being and professional growth. Visit our benefits page to learn more. Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.

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Responsibilities

The Member Relationship Advocate II is responsible for improving the financial lives of members by building strong relationships and delivering exceptional service. This includes opening accounts, servicing existing accounts, and recommending product and service solutions based on member needs.