DO YOU WANT TO MAKE A DIFFERENCE?

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.
Position Title: Member Relationship Officer
Department: McCully Branch
FLSA Classification: Non-Exempt
Reports to: Member Relationship Supervisor

EDUCATION/CERTIFICATION:

High school diploma, GED, college degree or equivalent work experience required.

REQUIRED KNOWLEDGE:

Must be proficient in MS Office Suite.
Thorough knowledge of member services and products.
Knowledge of credit union loan services, policies and procedures.
Understanding of lending standards and documentation.
Knowledge of consumer lending practices.

EXPERIENCE REQUIRED:

Two to three years prior experience in branch operations that include loan and new account processing.
Two to three years customer service experience.
One to two years sales experience.
Credit union industry experience a plus.

SKILLS/ABILITIES:

Able to multi-task, work under pressure and meet deadlines.
Excellent customer service & interpersonal skills.
Able to work in a fast-paced environment.
Effective and clear verbal and written communication skills.
Able to prioritize workload and meet deadlines.
Excellent analytical, creative and problem-solving skills.
Able to work independently and make sound decisions.
Activities and Requirements of this Position:

COMMUNICATION SKILLS:

Must frequently convey detailed or important instructions of ideas accurately and quickly.

VISUAL ABILITIES:

Average visual acuity necessary to read, prepare and inspect documents or products.

• Promote credit union products and services based on member needs as determined from member interviews. Maintain current knowledge of all credit union’s services and polices. Maintain knowledge of competitor’s rates, terms, etc., as well as internal trends relation to lending. Counsel members on dividend rates and cross-sell services offered at the credit union.
• Accurately and efficiently processes transaction and service requests.
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
• Assist members in the completion of Individual Retirement Account and Savings Certificate applications. Open new savings accounts, certificates, assist members with wire transactions, closing accounts, security breaches, deceased accounts, stop payments and account disputes.
• Process new account information including ensure compliance with Customer Information Program (CIP), verifying eligibility, ordering checks, issuing/ordering debits cards, assist with set-up of electronic services, ensure collections of appropriate signatures, and assist with other ancillary account products.
• Provide loan applications and/or information to members and prospective members.
• Analyze and process consumer loan applications. Pull credit reports for all accounts, varying debts, estimate monthly payment for any outstanding debts not listed, and perform other underwriting processes as applicable.
• Assist member with information as to the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
• Ensure accurate processing of loans by ensuring that each one is properly documented, closed, disbursed, coordinated, and filed.
• Ensure that all information and transactions regarding credit union members are keep confidential.
• Enforce strict adherence to established security procedures. Assist members with discrepancies and complaints. Make corrections and adjustments on account if necessary.
• Participates in marketing campaigns or promotions with communication to members and prospective members.
• Performs other duties as required