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Member Retention Specialist | Anytime Fitness Corporate (Quill City Mall) at Inspire Brands Asia

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

2300.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Member Retention, Billing Management, Data Entry, Microsoft Word, Microsoft Excel, Communication Skills, Problem Resolution, Account Management

Industry

Wellness and Fitness Services

Description

Job Summary We are looking for a proactive and customer-focused Member Retention Specialist to ensure high billing success, strong member engagement, and overall service excellence. This role is responsible for driving retention targets, managing defaulter collections, and delivering an outstanding member experience throughout their membership journey. Key Responsibilities Achieve 85% Successful Billing, 90% Defaulter 1 Collections, 100% NMM Target, and maintain

Responsibilities

The Member Retention Specialist is responsible for driving retention targets, managing billing success, and ensuring high member engagement. They will perform follow-ups, handle member service calls, and maintain accurate membership records.