Member Retention Specialist at Medical Air Services Association, Inc

Saint-Laurent-de-Lin, Centre-Val de Loire, France -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

8400.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Customer Retention, CRM Usage, Verbal Communication, Written Communication, Conflict Resolution, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Teams, Organizational Skills, Data Entry, Negotiation

Industry

Insurance

Description

Description Location: 100A Eastern Main Road, Champ Fleur, St. Joseph, Trinidad Schedule: Full-time, Monday to Friday, 9:00 AM to 5:00 PM Salary: $8,400 TTD per month + 3,400 TTB monthly bonus Are you passionate about providing exceptional customer service while making a difference in people's lives? MASA Assist is looking for a Member Retention Specialist to join our dedicated team in Trinidad. As a key player in our mission to protect families with compassion, you'll have the opportunity to build relationships with members across the Caribbean region and drive higher levels of retention. What You Will Do Reporting to our Member Retention Supervisor, your duties will fall into three areas: Member/Payment Collection Processes: Meet monthly collection goals and maintain regular contact with members. Utilize phone, email, and text to follow up on declined payments and arrange alternative payment solutions. Member Cancellations: Listen empathetically to members' concerns and provide information on the benefits of MASA membership. Use persuasion and negotiation to retain memberships and guide members through cancellation processes. Data Entry/Documentation: Update member payment information accurately and maintain detailed communication records. What We Need From You 3+ years of Customer Service experience, with a preference for Customer Retention expertise and CRM usage. Excellent verbal and written communication skills. Strong conflict resolution abilities and ability to remain calm under pressure. Proficiency in Microsoft Outlook, Word, Excel, and Teams. Detail-oriented and deadline-driven with exceptional organizational skills. A valid Certificate of Character (TTPS police clearance) is required prior to your start date. What We Will Provide You A comfortable and professional office work environment. A supportive company culture with a clear mission to protect families with compassion. An opportunity to make a lasting impact on people’s lives and financial well-being. About MASA Assist For over 25 years, MASA Assist has been a trusted provider of affordable emergency air coverage across the Caribbean. Our services have helped thousands of individuals access life-saving care efficiently and safely. Join our team and be a part of our commitment to making difficult times easier for families and loved ones. Learn more at www.masaassist.com. #LI-RH1 #LI-ONSITE

Responsibilities

The specialist will be responsible for meeting monthly collection goals by contacting members regarding declined payments and arranging alternative solutions. Duties also include empathetically addressing cancellation concerns, using persuasion to retain memberships, and accurately updating member records.