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Member Retention Specialist (Plaza Shah Alam) at Inspire Brands Asia
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

2300.0

Posted On

25 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Sales, Communication Skills, Microsoft Word, Microsoft Excel, Problem Resolution, Member Engagement, Billing Management, Defaulter Collections, Service Excellence, Membership Management, Documentation, Active Member Service, App Usage, Data Accuracy, Follow-up

Industry

Wellness and Fitness Services

Description
Job Summary We are looking for a proactive and customer-focused Member Retention Specialist to ensure high billing success, strong member engagement, and overall service excellence. This role is responsible for driving retention targets, managing defaulter collections, and delivering an outstanding member experience throughout their membership journey. Key Responsibilities Achieve 85% Successful Billing, 90% Defaulter 1 Collections, 100% NMM Target, and maintain
Responsibilities
The Member Retention Specialist is responsible for achieving retention targets, managing collections, and ensuring a high-quality member experience. This includes conducting follow-ups, service calls, and maintaining accurate member records.