Member Service Assistant HS, Part-time at Neighbors F C U

, , -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

12.2

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member service, Transaction processing, Communication, Interpersonal skills, Cash handling, Detail-oriented, Teamwork, Office equipment operation, Sales support, Banking procedures

Industry

Financial Services

Description

POSITION SUMMARY Responsible for delivering superior and efficient service to members of the credit union who interact with the credit union through our school branch. This person will serve as the face of the credit union and as such, must have a general understanding of credit union processes, products and services. While the primary role of this individual is to process basic transactions, this person is responsible for promoting high school credit union program in a positive and professional manner. Responsible for implementing programs to increase membership as well as broaden the use of credit union services in school. Must support sales and service culture. ESSENTIAL FUNCTIONS 1. Greet every member in a timely manner, meeting established goals for service. 2. Represent the credit union to members in a courteous, professional manner. 3. Provide prompt, efficient and accurate service in processing transactions or handling member requests. 4. Handle instant issue debit card requests. 5. Assist members with online/mobile banking. 6. Develop announcements, posters, bulletin board and contest ideas. 6. Maintain knowledge of and comply with the Bank Secrecy Act as it relates to this position. 7. Perform other duties and responsibilities as required or assigned. KNOWLEDGE, SKILLS AND ABILITIES - Ability to read and write. - Ability to count and deal with numbers and details effectively. - Ability to effectively and efficiently communicate orally, in writing, and by phone. - Ability to provide courteous and professional service to members and community partners. - Ability to learn, apply, and communicate knowledge of credit union products, services, policies and procedures. - Ability to work well with a team or alone. - Ability to use and learn office machines (i.e., copier, scanner, terminals). - Exceptional interpersonal and communication skills. - Excellent member service skills. MINIMUM QUALIFICATIONS Must be enrolled in high school. Must maintain favorable grades. Must be flexible to work different shifts. Salary: $13.05/hr FLSA Status: Non-Exempt Reports to: VP Virtual Branch Operations Location: Acadiana HS Branch

Responsibilities

The Member Service Assistant is responsible for processing transactions and providing efficient service to credit union members at the school branch. They also promote credit union programs and services to increase membership and engagement within the school.