THE MEMBER SERVICES ASSOCIATE:

• Welcomes Members, Guests, and Partners: Provide a warm and professional greeting to all members, guests, and partners who visit the Club, ensuring they receive high-quality service and have a positive first impression.
• Club Knowledge & Service Promotion: Maintain a deep knowledge of the Hollandse Club’s services, programs, and events to effectively explain and sell the Club’s offerings to members and guests.
• Event & Program Awareness: Stay informed about ongoing and upcoming programs and events at the Club, ensuring you can respond to members’ and guests’ needs and encourage participation in relevant activities.
• Phone and Message Handling: Manage incoming calls, redirecting them to the appropriate departments or staff, and take accurate messages when necessary to ensure clear communication.
• Enforcement of Club Rules: Implement the Club’s rules and regulations, addressing and informing any violators of the proper behavior expected while in the Club.
• Hotel Check-ins and Check-outs: Assist with hotel check-ins and check-outs, ensuring that guests have a smooth and pleasant experience during their stay.
• Guest Assistance: Assist and direct members and guests to the appropriate staff member or department, ensuring they are provided with the necessary information or assistance.
• Inquiry Responses: Respond promptly and professionally to inquiries from members and guests, addressing concerns and providing information about the Club’s services, amenities, or events.
• Administrative Support: Provide administrative assistance, including redistributing necessary correspondences, maintaining accurate records, and supporting other departments as needed.
• Flexibility and Adaptability: Stay open to new ideas and be willing to adapt and change routines to improve operational efficiency or enhance the member and guest experience.
• Customer Service Improvement: Recommend improvements or new strategies to enhance the overall customer service experience for members and guests, ensuring their needs are always met.
• Payment & Billing Support: Process payments, invoices, and receipts as required, and assist with billing inquiries by directing them to the appropriate department.
  Job Type: Full-time
  Pay: $2,000.00 - $2,500.00 per month

Benefits:

• Employee discount
• Food provided
• Free parking

Schedule:

• Holidays
• Shift system
• Weekend availability

Work Location: In perso

Please refer the Job description for details