Member Service Center Analyst at Maine Savings Federal Credit Union

Hampden, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

First Call Resolution, Transaction Processing, Account Inquiries, Credit Card Assistance, Debit Card Assistance, Digital Banking Support, Product Knowledge, Service Support, Member Service Skills, Call Center Experience

Industry

Financial Services

Description

Description Join our team as a Member Service Center Analyst! Maine Savings Federal Credit Union is seeking a candidate for a full-time position in our Member Service Center. This position provides first call resolution to meet credit union member needs involving transactions, account inquiries, credit and debit card assistance and all aspects of digital banking. What You'll Do: The successful candidate will meet member needs by completing requested transactions and/or providing information requested. The candidate we select will develop a thorough knowledge of products, services and systems, and is able to support all member needs utilizing multiple delivery channels. We are seeking someone with excellent member service skills and experience in a call center is desired. Service excellence is the highest priority of the position. Rotating Saturday hours from 8:00am to 4:00pm are required. This position may be considered for remote work provided the candidate meets all remote work agreement requirements. Requirements Schedule: Monday to Friday Weekend availability (rotational) Education: High school or equivalent (Required) Experience: Financial Services Remote Customer Support: 1 year (Preferred) Call center: 1 year (Preferred) Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous Paid Time Off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses and more! Maine Savings is a growing modern financial institution offering members a full range of financial services. With over 38,000 members and over $800,000,000 in assets, Maine Savings is among Maine’s largest credit unions. With 12 branches, nearly 175 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences. Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Responsibilities

This role involves providing first-call resolution to meet member needs concerning transactions, account inquiries, credit/debit card assistance, and all aspects of digital banking. The analyst must complete requested transactions and provide necessary information while developing a thorough knowledge of products, services, and systems.