Education and Experience

• High School Diploma or equivalent.
• Proven experience of one (1) year in a retail customer service or sales role
• Proven ability in delivering exceptional customer service, consistently elevating overall customer satisfaction.
• TICO Certification is an asset. Certification must be attained within 3-month probationary period

Technical Skills:

• Proficient in Microsoft Product Suite (e.g., Word, Excel, PowerPoint)
• Skilled in presentation software and electronic communication tools
• Familiarity with CRM and database software
• Familiarity with POS system

Organizational Skills:

• Attention to detail and the ability to multitask in a fast-paced environment:
• Ability to manage multiple client requests and administrative tasks while maintaining customer service excellence

Membership Sales and Renewals:

• Provide outstanding service to members by addressing inquiries, resolving issues, and offering expert guidance on CAA products and services.
• Promote and sell CAA memberships, including upgrades, automatic renewal options, and additional associate memberships to eligible prospects and existing members.
• Efficiently manage Member account updates, including personal information changes, billing preferences, and communication preferences.

Travel Insurance Sales:

• Offer and sell travel insurance policies to Members, providing guidance on selecting insurance options that align with their specific needs.
• Present pricing options and financial breakdowns transparently to clients.
• Process payments, deposits, and refunds in accordance with company policies and industry standards.
• Maintain accurate financial records and documentation.

Merchandise Sales:

• Sell store merchandise, including travel accessories, automotive products, and other relevant items, to enhance the member experience.
• Provide members with services such as auto travel materials, passport photos, and International Drivers Permits (IDP)
• Assist members in using CAA Express, ensuring a smooth and efficient experience.
• Perform various administrative tasks, including restocking brochures and merchandise, conducting inventory, and accepting insurance payments.

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High School Diploma or equivalent.
• Proven experience of one (1) year in a retail customer service or sales role
• Proven ability in delivering exceptional customer service, consistently elevating overall customer satisfaction.
• TICO Certification is an asset. Certification must be attained within 3-month probationary period.

Technical Skills:

• Proficient in Microsoft Product Suite (e.g., Word, Excel, PowerPoint)
• Skilled in presentation software and electronic communication tools
• Familiarity with CRM and database software
• Familiarity with POS systems

Organizational Skills:

• Attention to detail and the ability to multitask in a fast-paced environment:
• Ability to manage multiple client requests and administrative tasks while maintaining customer service excellence.

Personal Attributes:

• Exceptional interpersonal and customer service skills
• Detail-oriented and accuracy-driven
• Excellent written and verbal communication skills
• Ability to work effectively in a team environment.
• Self-motivated with the ability to work with minimal supervision.
• Available to work weekends, as required