Member Service Representative 2 at Jersey Shore Federal Credit Union

Northfield, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Service, Teller Transactions, Account Management, Consumer Lending, Problem Solving, Communication Skills, Attention to Detail, Sales Orientation, Cross-Selling, Compliance, Training, Mentoring, Digital Banking, Cash Handling, Customer Support, Interpersonal Skills

Industry

Banking

Description

Description Position Summary The Member Service Representative II (MSR II) provides high-quality service to credit union members by handling routine and complex transactions, opening accounts, and servicing and processing consumer loan requests. This role supports members in person, by telephone, and through digital channels while promoting credit union products and services. The MSR II serves as a knowledgeable resource to members and may assist in mentoring less experienced staff. Essential Duties and Responsibilities Provide exceptional member service in alignment with the credit union’s service standards and values Perform routine and complex teller transactions, including deposits, withdrawals, transfers, payments, and cash handling Open and maintain consumer accounts, including checking, savings, certificates, IRAs, and other deposit products Process consumer loan applications (auto, personal, credit cards, etc.), including interviewing members, gathering documentation. Educate members on credit union products and services to identify solutions that meet financial needs Resolve member inquiries, issues, and complaints with professionalism and efficiency Assist members with online banking, mobile apps, debit cards, and other electronic services Ensure compliance with all credit union policies, procedures, and applicable regulations (BSA, AML, OFAC, etc.) Support branch operations and assist with training or mentoring MSR I staff as needed Perform other duties as assigned Requirements Knowledge, Skills, and Abilities Strong knowledge of credit union deposit products and consumer lending Excellent interpersonal and communication skills Ability to handle confidential member information with discretion Strong attention to detail and accuracy Effective problem-solving and decision-making skills Sales and service-oriented approach with the ability to cross-sell products Proficiency with core processing systems and standard office technology

Responsibilities

The Member Service Representative II provides high-quality service to credit union members by handling transactions, opening accounts, and processing loan requests. They also educate members on products and services while resolving inquiries and supporting branch operations.