Member Service Representative at CLARK COUNTY CREDIT UNION

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

20.68

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Cash Handling, Relationship Management, Regulatory Knowledge, Communication Skills, Banking Experience, Member Service, Sales Ability, Professional Attitude, Online Banking Services

Industry

Financial Services

Description

Job Details Job Location: Rancho - Las Vegas , NV 89107 Salary Range: $18.61 - $20.68 Hourly Duties and Responsibilities Opens consumer new accounts and performs account maintenance. Balances cash drawer daily to assure accuracy in transactions. Produces quality work efficiently and free from errors. Research, troubleshoot and resolve member inquiries. Applies advanced knowledge and logic to all activities and member interactions and creates solutions that are in the best interests of members. Provides member service in accordance to CCCU standards. Works to establish and deepen relationships with members so CCCU is the members first choice when a financial decision is made. Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners throughout the credit union. Ability to attain goals as set by management on a consistent and continual basis. Cross Trains in other branch/department functions as determined by Branch Manager, as well as demonstrating the ability and willingness to cross train other employees in the operational, sales and service aspects of their position. Demonstrates the organization's service commitment in all member interactions. Ensures a positive and professional team environment. Performs duties as assigned by management and may be assigned to work at any branch. The credit union promotes continual education and career development. As such self-development initiatives are expected, including attending branch and organizational meetings, educational sessions, seminars or courses as requested. Qualifications Proficiency with Microsoft Office. (1 to 3 years) One or more years of cash handling experience. (1 to 3 years) Ability to manage relationships at all levels throughout the organization. (1 to 3 years) Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred. (1 to 3 years) Excellent oral and written communication skills. (1 to 3 years) Experience in a banking environment is preferred. (1 to 3 years) Demonstrated member service and sales ability. (1 to 3 years) Professional and service attitude. (1 to 3 years) Utilization of online/mobile banking related services. (1 to 3 years)

Responsibilities

The Member Service Representative opens new consumer accounts, performs account maintenance, and resolves member inquiries. They also provide member service according to CCCU standards and work to deepen relationships with members.