Member Service Representative at Climb Credit Union

Lakewood, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Consulting, Cross-Selling, Up-Selling, Lobby Management, Transactional Duties, Deposit Growth, Loan Growth, Relationship Growth, Sales, Account Maintenance, Credit Analysis, Data Entry, Cash Handling, Problem Resolution, Confidentiality, Communication Skills

Industry

Banking

Description

Description The Member Service Representative is the face of our organization and holds an essential role in delivering on our mission by providing outstanding member experiences. Responsible for serving as a financial consultant to members, conducting member financial profiles, identifying member needs, cross-selling, and up-selling. Attracts, expands, and retains member relationships and is responsible for contributing to the financial well-being of our members. Accountable for lobby management and in-branch member service interactions and performs a wide range of sales/transactional duties upholding quality, service, and brand standards. Works with the Branch Manager and Assistant Manager to achieve goals of deposit/loan growth, business relationship growth, and personal membership growth. The MSR also maintains current knowledge of competitor products, services, and current promotions. Why Climb Credit Union As not-for-profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward! Climb Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you. A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), personal time off, we offer employee discounts on loans and other perks as well. Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success. Climb Credit Union has been recognized as a top place to work by The Denver Post in 2024. This award recognizes our positive work environment and goal of fostering employee satisfaction, and it's truly a testament to our efforts. PERKS OF CLIMB CREDIT UNION 401K Employer match 100% Match on first 3% and 50% on next 2.5% Medical, Dental, Vision Insurance PTO (Paid Time Off) 2 additional personal days (Floating) VTO (Volunteer Time Off) 16 hours 11 Paid Holidays Employee Assistance plan focuses on wellness, mental health - 8 free sessions offered Tuition Reimbursement Employee loan rate reduction Discounts on Climb Credit Union loans and services Financial Investment/Counseling Employee events throughout the year Check out this video to learn what drives us at Climb and how we make a difference every day, https://www.youtube.com/watch?v=XPGES8a9OSs https://youtu.be/FeEw2UqGudo (Spanish) Requirements What will you be doing? Promptly, accurately and efficiently process member financial transactions including but not limited to: deposits, withdrawals, check cashing, cash advances, loan payments, transfers, wire transfers, negotiable instruments, and necessary general ledger postings according to policies, procedures, and standards. Performs account maintenance to include but not limited to address changes, phone numbers, travel advisories, diary memos, etc. According to policies, procedures, and standards, respond to member inquiries and requests for account information such as loan payoffs, balances, check orders, maturity dates, payment history, late fees, rates, etc. Opens new accounts, analyzes credit bureau reports; interviews members in person or by telephone to identify financial needs and sales opportunities. Initiates computer-based credit applications; analyzes credit scores and makes routine business decisions; sells and cross-sells financial products and services to members; and answers member inquiries about products and financial services. Performance Measurements: 1. Manage day-to-day duties for the branch teller line or platform staff, including managing the day's schedule, meeting referral goals, coaching, developing, and overseeing operational standards. 2. Achieve monthly/annual individual sales and member service goals in order to contribute to the branch and organizational goals. 3. Initiate conversations to uncover member needs, and have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources. 4. Assists members with preparing and compiling new member applications and information to open all account types. 5. Opens/processes new member accounts, loan applications, and referrals. Honors PROMISE values to members, ensures member satisfaction, and proactively offers additional products/services. 6. Analyze member credit reports and make financial recommendations to members to enhance their financial well-being. 7. Serves as an aid to the Branch and Assistant Manager with directing and controlling the operational activities of the branch. Including but not limited to: performing branch settlement, balancing of checks, vault cash, card stock, and daily balancing, etc. 8. Maintain knowledge and understanding of all Credit Union products and services and ability to communicate key features and benefits to members. 9. Accurately enter and complete transactions, new accounts, maintenance, and loans. 10. Completes all required quarterly/annual product knowledge exams and mandatory training. Participates in all training/meetings. Maintains a high degree of confidentiality and adheres to security and internal control procedures. 11. Maintains, balances, and verifies cash drawer denominations and totals throughout and at the end of a shift. 12. Researches and tries to resolve discrepancies. Reports any discrepancies to the manager or appointed staff member on duty. Completes required teller reports and end-of-shift work. Qualifications: One to three years of similar or related experience. Bilingual (English/Spanish) preferred. A high school education or GED. Demonstrated abilities related to sales and achievement of sales Goals. Proven ability and willingness to identify needs and sell appropriate products. Ability to interact with others positively, both in person and by phone. Ability to accurately and efficiently enter data and update member financial records via computer terminal. Strong communication skills, both oral and written. Basic level experience with computer navigation, Previous experience with financial institutions. If you think you are the superhero to bring unforgettable experiences to our members and help grow a thriving organization, please apply. We appreciate your interest in employment and look forward to meeting you! This is a full-time, non-exempt position with an hourly rate starting at $21.00, plus monthly incentives, depending on experience, education and qualifications

Responsibilities

The representative acts as the face of the organization, providing financial consultation, identifying member needs, and executing sales/transactional duties while upholding service standards. They are responsible for lobby management, in-branch interactions, and contributing to deposit, loan, and membership growth goals.