Sun East Federal Credit Union of Aston, PA is seeking a Member Service Representative to join our team. Are you a positive “people person” who has a strong work ethic and shares in the credit union philosophy of “people helping people”? Are you interested in starting a career with a stable and respected financial institution which offers opportunities for professional growth and advancement? Are you someone who likes to provide exceptional customer service to members? If so, please read on!
This sales and customer service position earns a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. If this sounds like the sales, customer service and member focused opportunity in the financial industry that you’ve been looking for, apply now!

QUALIFICATIONS FOR A MEMBER SERVICE REPRESENTATIVE

• High school diploma or equivalent
• 3 years of prior sales, customer service, or related experience
• Proficiency in basic math and computer skills
• Customer service skills
• Sales ability
• Ability to transition between multiple roles
• Previous financial industry experience is preferred
• Bilingual skills a plus
• Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.

As a Member Service Representative, you will provide exceptional customer service to our members by promoting credit union products and services to improve our members’ financial well-being. You always take the time to establish a rapport and listen carefully so that you are sure to recommend and cross-sell the absolute best products and services to meet their needs.
You also open and close accounts, answer questions, solve problems, update member information, and process loan applications. Additionally, you step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer, while working hard to achieve individual and team sales goals by keeping up to date on all credit union products and services. You are passionate about the value that credit unions offer and enthusiastically promote our services to members, through heroic customer service.