MEMBER SERVICE REPRESENTATIVE at Fire Police City County FCU

Fort Wayne, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ethical Conduct, Decision Making, Oral Communication, Written Communication, Member Focus, Promoting Skills, Accuracy, Cash Handling, Customer Service, Cross-selling, Account Servicing, Problem Resolution

Industry

Financial Services

Description

Description Why You’ll Love Working with Us At Fire Police City County Federal Credit Union, we believe that happy, healthy employees create the best work. That’s why we offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Competitive Compensation & Financial Well-Being Competitive salary with performance-based bonuses 401(k) with company match to help you plan for the future Pension Plan Health & Wellness Comprehensive health, dental, and vision insurance - we’ve got you covered! Mental health support with free counseling sessions Paid Life Insurance, Short Term Disability, & Long Term Disability Work-Life Balance & Flexibility Generous PTO & Vacation policy – recharge and unwind when you need it Learning & Career Growth Professional development stipend for courses, books, and conferences Internal mentorship and leadership training programs Fun & Team Culture Company planned offsite parties Celebrations for birthdays, work anniversaries, and company milestones Join us and be part of a company that invests in YOU! Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy. Provide a variety of member savings, share draft/checking, and credit account transactions, as well as member service such as sales of money orders and cashier’s checks. ESSENTIAL FUNCTIONS Greet and welcome members to the credit union in a courteous, professional, and timely manner. Provide comprehensive, prompt, accurate, and efficient member transactions. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into comp0uter records. Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures. Assist with mail or email transactions, when available. Place holds on accounts for uncollected funds. Issue cashier’s checks, money orders, and CDs. Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other tellers research and resolve discrepancies. Ensure that the teller station is properly stocked with forms, supplies, brochures, etc. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures. Cross-sell credit union services such as safe deposit boxes, prepaid cards, debit cards, credit cards, on-line banking, or other promotional products where available. Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into the computer. Report malfunctions of teller terminals and other equipment used at the teller station to supervisor. Count, check, and package coins and currency. Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership. Other duties as assigned by President/CEO or Executive Management. Requirements COMPETENCIES/SKILLS Ethical Conduct Decision Making Excellent Oral and Written Communication Member Focus Promoting Skills REQUIREMENTS/QUALIFICATIONS High School Diploma or Equivalent Customer Service Experience Preferred PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers/scanners, filling cabinets, 10-key calculator, and fax machines. The position requires manual dexterity, the ability to lift files and open filing cabinets. The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl as necessary. The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. PN20

Responsibilities

The representative will perform a wide range of transactional duties, including receiving or paying out funds with high accuracy, processing deposits and withdrawals, and cashing share drafts or checks for members. Essential functions also involve greeting members professionally, maintaining knowledge of all credit union products, and cross-selling services like safe deposit boxes and online banking.