Ontario Shores Federal Credit Union has continued to grow into a full-service financial institution that serves over 11,000 members in the Western New York counties of Niagara, Orleans, Genesee, Wyoming, Cattaraugus, Allegany, and Steuben and is seeking a Member Service Representative (Floating) to join our growing organization!

MINIMUM QUALIFICATIONS:

• Credit Union and/or banking experience desirable.
• High School Diploma or GED.
• Strong dedication to accuracy and efficiency.
• Basic math and computer skills.
• Cash handling experience.
• Prior customer service experience a plus.
• Excellent communication, time management, and people skills.

· Greet and welcome members to the credit union in a courteous, professional, and timely manner, provide prompt, accurate, and efficient member transactions.
· Receive share drafts/checks and endorsement to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
· Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
· Opening and closing of member accounts.
· Assist with mail or email transactions, when available.
· Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge of all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.
· Promote other credit union services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, on-line banking, and money orders.
· Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due. Enter payments into the computer. Generate member receipts.
· Place hold on accounts for uncollected funds.
· Count, check, and package coins and currency.
· Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor, as necessary.
· Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
· Report malfunctions of teller terminals and other equipment used at the teller station.
· Check night depository bags and record proper information according to credit union procedures.
· Complete secondary work assignments (ATM replenishment, filing, ordering member share drafts, verifying cash delivery, etc.) as directed by the Head Teller.