Member Service Representative at Horizon Credit Union

Ephrata, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

23.29

Posted On

17 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Service, Transaction Processing, Cash Handling, Customer Communication, Product Knowledge, Problem Solving, Team Collaboration, Sales Skills, Attention to Detail, Time Management, Technical Skills, Integrity, Trust Building, Self-Development, Robbery Procedures Knowledge

Industry

Banking

Description

Description YOUR PURPOSE Perform transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide cash receipt and payment services in accordance with credit union policies and procedures. Present and explain a basic number of credit union products and services to members. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union positively and professionally. Courses and/or training may be required. YOU ARE RESPONSIBLE FOR Member Service Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records. Assist with mail or email transactions as needed Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies, procedures, and rules and regulations, including robbery procedures. Post IRA contributions and withdrawals, open and/or close certificates of deposit. May open basic accounts Receive consumer loans, home loans and other payments, and ensure accuracy when posting to the computer. Generate member receipts Place holds on accounts for uncollected funds Count, check, and package coins and currency Balance cash drawer at the end of the shift and compare totaled amounts to the computer-generated balance sheet. Research and resolve discrepancies. Report any discrepancy to the supervisor as necessary May serve as Vault Teller Scan daily work and perform other teller functions that might be needed from time to time, and assist others in completing tasks and work assignments Ensure that the teller station is properly stocked with forms, supplies, brochures, etc. Service Selling Promote, explain, issue and cross-sell other credit union services such as electronic services, debit and credit cards, money orders and safe deposit boxes. SUCCESS LOOKS LIKE Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams". Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning. Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences. Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally. Self-Development Focused: Actively seeks new ways to grow and be challenged using both formal and informal development COMPENSATION At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams’ overall success long-term. The full pay range for this position across all the states in which we hire is $17.25-$23.29/hourly. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education, and skill level. Benefits, Perks, and Other Good Stuff We know there’s more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer: Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: o 10 hours of PTO per month (prorated for reduced full-time and part-time) o Paid Birthday Holiday o Paid Wellness Days o Up to 24 hours of Paid Volunteer Time annually o 11 Paid Holidays And More! Requirements Education & Experience High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. RESPONSIBILITIES OF A MEMBER SERVICE REPRESENTATIVE Member Service Process member transactions while creating a positive member experience Consistently balance checks and cash drawer Receive consumer loans, home loans, and other payments, and ensure accuracy when posting to the computer Add basic accounts including certificates of deposit, money markets and share accounts to an existing membership Post IRA and HSA contributions and withdrawals as needed to serve members Service Selling Promote, explain, issue, and cross-sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accounts Referrals to our partners in our Mortgage Department and Horizon Retirement and Investment (HRI) Technical Skills Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers Maintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations, including robbery procedures ABOUT HORIZON CREDIT UNION Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we’ve expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way. Let Horizon Credit Union help you reach your goals. Apply now to start your journey. *The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Responsibilities

The Member Service Representative is responsible for performing transactional duties to serve members, ensuring high accuracy in cash handling and maintaining accurate records. They also promote and explain credit union products and services to enhance member experience.