Member Service Representative I - North Saint Paul - June 2026 at Ideal Credit Union

Maplewood, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

23.62

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Setup, Lending, Sales, Problem Solving, Member Relations

Industry

Financial Services

Description

Ideal Credit Union is honored to be recognized by Forbes as one of America’s Best-In-State Credit Unions [https://www.idealcu.com/membership-and-benefits/press-room/entry/ideal-credit-union-included-in-forbes-list-of-americas-best-in-state-credit-unions-2025-ranking] for the fourth consecutive year. Additionally, Ideal was named a 2025 and 2026 Best Places to Work [https://www.idealcu.com/membership-and-benefits/press-room/entry/ideal-credit-union-selected-as-2025-best-places-to-work-award-winner-by-the-minneapolis-st-paul-business-journal] honoree by the Minneapolis–St. Paul Business Journal. Ideal Credit Union continues to grow larger each year and currently has six offices located in Eagan, Hugo, Inver Grove Heights, North Saint Paul, Stillwater and Woodbury. Ideal Credit Union is a large Twin Cities credit union with over one billion in assets. We offer a wide variety of products and services including savings, checking, consumer loans, mortgage loans, online banking and investment services. We have an immediate opening for a Member Service Representative I at our North Saint Paul office. This individual is responsible for assisting members and potential members with their Credit Union needs, explaining services, setting up new accounts, responding to problems and directing members to the appropriate people. Prior new account, lending and sales experience is preferred; prior credit union experience is helpful. This is a fully on-site position. This individual may be asked to travel to other branch locations for training or to assist as needed. The hours are as follows as well as other hours as needed (this is a rotating two-week schedule): Week One Sunday: OFF Monday: 8:30 AM - 5:00 PM Tuesday: 8:30 AM - 5:00 PM Wednesday: 8:30 AM - 5:00 PM Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 5:00 PM Saturday: OFF Week One Total Hours = 40 Hours per Week Week One Lunch Breaks are 30 Minutes Monday through Friday. Week Two Sunday: OFF Monday: 8:30 AM - 5:00 PM Tuesday: 8:30 AM - 5:00 PM Wednesday: 8:30 AM - 1:00 PM Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 5:00 PM Saturday: 8:30 AM - 12:00 PM Week Two Total Hours = 40 Hours per Week Week Two Lunch Breaks are 30 Minutes on Monday, Tuesday, Thursday and Friday. This is Grade 7 – Non-exempt, Hourly, Full-time position with Benefits. The starting rate of pay is $22.23 - $23.62 per hour. Excellent benefits including health/dental insurance, personal leave, tuition reimbursement, life insurance and retirement. Ideal Credit Union is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at (651) 747-8910. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Responsibilities

The representative is responsible for assisting members with credit union needs, explaining services, and setting up new accounts. They also handle problem resolution and direct members to the appropriate personnel.