Member Service Representative

at  IC Savings

COMPANY OVERVIEW

IC Savings is a credit union that focuses on bringing the benefits of co-operative banking to more than 21,000 personal and business members, whether online, by mobile or in branch at its eight locations in the Greater Toronto Area. To learn more, visit www.icsavings.ca.

WHO ARE WE LOOKING FOR?

We are seeking experienced customer service professionals to join our team as Member Service Representatives (MSR).
An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our valued members (customers), going the extra mile for them, and giving more than what’s expected. Always helpful, the MSR is knowledgeable and efficient in the service they provide.

• Providing efficient and professional service to our members during every interaction, including day-to-day banking transactions like deposits, withdrawals, bill payments and wire, foreign currency and/or other account requests;
• Knowing our members, listening and connecting with them to identify opportunities for other products and services, and referring these to the appropriate branch team member;
• Adhering to compliance and regulatory requirements as well as corporate and operational branch policies and procedures, including opening and end-of-day and ATM balancing;
• Ensuring member concerns are addressed with the utmost care, referring to senior staff when appropriate;
• Helping maintain the overall look and appearance of the branch at all times;
• Assisting with other branch duties as required.