Member Service Representative II at 1st Community Credit Union

Tomah, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

21.75

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Financial Transaction Processing, Account Maintenance, Cash Handling, Communication Skills, Attention To Detail, Multitasking, Problem Solving, Member Relations, Banking Operations

Industry

Banking

Description

Member Service Representative II (MSR II) About Us 1st Community Credit Union is a growing, member-focused financial institution serving 14 counties across Western Wisconsin through three convenient branch locations. We're proud to be deeply rooted in the communities we serve and committed to creating a workplace where teamwork, balance, and purpose come together. Location: Tomah | Full-time 40 hours per week 1st Community Credit Union is seeking a friendly, detail-oriented Member Service Representative II (MSR II) to join our team. In this role, you'll play an important part in delivering exceptional service while helping members with their financial needs and supporting daily branch operations. What You'll Do Provide prompt, professional service to members in person, by phone, and via email Process transactions accurately and maintain balanced cash systems, including TCRs Open and service savings and checking accounts; verify membership eligibility Assist with account maintenance, debit card services, wire requests, and general inquiries Support branch operations, including opening/closing, ATMs, night deposits, and mail transactions Resolve member concerns and escalate complex issues when needed Identify member needs and recommend appropriate credit union products and services What We're Looking For At least 1 year of experience as an MSR I or equivalent experience in a financial institution Strong communication and customer service skills High attention to detail and accuracy Ability to multitask in a fast-paced environment A team-oriented mindset with a willingness to learn and grow We Support Your Well-Being We offer a comprehensive benefits package designed to support you inside and outside of work, including: Health, dental, and vision insurance Voluntary coverage options (accident, critical illness, cancer) 401(k) plan with up to 5% employer match Life insurance and long-term disability coverage Paid holidays and educational reimbursement Generous vacation, personal, and sick time Our Culture & Values At 1st Community Credit Union, our work is guided by the values of Community, Communication, Courage, and Collaboration. We are committed to continuous improvement, professional development, and delivering a standout experience for every member we serve. 1st CCU is an Equal Employment Opportunity (EEO) employer. It is the policy of 1st CCU to provide equal employment opportunities to all qualified applicants regardless of their race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by state or federal law.

Responsibilities

Provide professional financial services to members in person, by phone, and via email while processing transactions accurately. Support daily branch operations including account maintenance, ATM services, and recommending credit union products.