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Member Service Representative at Illinois State Credit Union

Bloomington, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

17.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Teller Duties, Account Openings, Product Explanations, Maintenance Requests, Member Engagement, Credit Union Products, Sales, Referrals, Onboarding, Relationship-Building, Communication Clarity, Professionalism, Process Consistency, Issue Resolution, Cross-Sell

Industry

Financial Services

Description

Description Position Summary: MSR 1 builds upon teller responsibilities by delivering broader service support. In addition to performing all teller duties, MSR 1s assist members with account openings, product explanations, and intermediate maintenance requests. This role requires a proactive approach to member engagement and a strong foundation in credit union products and systems. MSR 1s are essential to driving sales, referrals, and onboarding success. Essential Duties & Responsibilities: Open checking, savings, certificate, and other deposit accounts in compliance with procedures. Educate members on product features and recommend solutions that meet their needs. Assist members with a wide range of basic to intermediate account needs. Collaborate with MSOs to identify and refer lending opportunities. Participate in outbound follow-up and onboarding calls to new members. Contribute to branch cross-sell and service level goals. Exhibit ownership of member satisfaction and issue resolution. Requirements Core Competencies: Relationship-building and member focus Curiosity and willingness to explore member needs Communication clarity and product storytelling Professionalism under pressure Consistency in process and service standards Role-Specific Competencies: Ability to explain product options and assist members in selection Competence with core systems, new account processes, and documentation Knowledge of ISCU’s referral protocols and product triggers Understanding of compliance requirements Ability to support and be actively engaged in onboarding workflows

Responsibilities

The Member Service Representative 1 builds upon teller duties by handling broader service support, including opening deposit accounts, explaining products, and managing intermediate maintenance requests. This role is essential for driving sales, making referrals, and ensuring successful new member onboarding.