ESSENTIAL QUALIFICATIONS

• Grade 12 diploma or equivalent
• Business Administration or other post-secondary education would be considered an asset
• Minimum of 1-year previous experience in customer/member service role
• Additional experience and/or development from the Member Services Representative (MSR) position
• Demonstrated desire to serve others in a friendly and professional manner
• Ability to identify and willingness to act upon sales and service opportunities
• · Strong interpersonal and communication skills, both verbal and written
• Attention to detail with high degree of accuracy
• Ability to work in fast-paced environment and perform well under pressure
• Ability to prioritize using sound judgment to make timely and effective decisions
• Knowledge of Access Credit Union’s products and services
• Ability to follow standardized policies and procedures
• Basic knowledge of risk management within the financial industry
• Proficient computer skills