Member Service Representative at Lone Star Credit Union

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Sales-Oriented, In-bound Call Center, Financial Needs Assistance, Product Recommendation, Professional Support, Listening Skills, Verbal Skills, Organization, Prioritization, Computer Literate, Windows Operating Environment

Industry

Financial Services

Description

Description Authentic, happy, trustworthy, open-minded, passionate, service oriented – if these words describe you, Lone Star Credit Union may be the match you have been looking for. We believe “if it’s good for you, it’s good for us.” Our strong core values, called our Elements of Good, drive the culture of Lone Star Credit Union. Member Service Representative Member-focused, energetic, sales-oriented individual responsible for answering all Member inquiries received through our in-bound call center. Assists potential and current Members with their financial needs, then identifies and recommends additional products & services that would improve the Member's financial well-being. Provides prompt, professional and courteous support to Members and fellow co-workers. The ideal candidate will: Have excellent communication skills. Ability to handle multiple responsibilities at once. Maintain an extensive knowledge of LSCU products & services and be familiar with the differences of those offered by other financial institutions. Consistently work to increase product & service usage of the membership. Requirements A minimum of two years related experience in a financial institution performing Member service duties. Call center experience preferred. New account experience helpful. Excellent listening and clear verbal skills Ability to remain organized, especially while handling multiple priorities at one time. Ability to respond to an ever-changing call volume throughout the workday. Have a comprehensive understanding of LSCU’s policies and procedures. Requires the ability to stay in one place or work in a confined area for extended periods of time. Computer literate in a Windows operating environment Fluency in Spanish is helpful This position has the ability to work from home, work in an office, or a hybrid of both. You must be able to train and attend monthly meetings in Dallas. Benefits: Coaching Culture to ensure success and promote learning and growth Paid Time Off, Paid Holidays, Family and Pet Bereavement Leave Health Insurance Dental Insurance Vision Insurance Life and Disability Insurance 401(K) with Employer Match Paid Time Off for Community Volunteerism Banking privileges for you and your family

Responsibilities

This role involves being a member-focused, energetic, and sales-oriented individual responsible for answering all Member inquiries received through the in-bound call center. The representative will assist Members with financial needs and recommend additional products and services to improve their financial well-being while providing prompt, professional support.