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Member Service Representative (Overnight) at Planet Fitness - PFNoCritics

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Basic Computer Proficiency, Fitness, Positive Attitude, Punctuality, Reliability, Listening Skills, Empathy, Problem Solving, Diplomacy, Communication, Professionalism, Member Engagement, Account Management, Front Desk Operations, Cleanliness

Industry

Wellness and Fitness Services

Description

MEMBER SERVICES REPRESENTATIVE Location: Lubbock, TX (Monday-Thursday 10pm-6am) Type: Full Time Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50lbs. Will occasionally encounter toxic chemicals during shift.

Responsibilities

The Member Services Representative will create a positive member experience by providing exceptional customer service. Responsibilities include greeting members, handling front desk activities, and responding to member inquiries.