DESCRIPTION

Position at SoFi

WHO WE ARE:

Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

THE ROLE:

The Originations Specialist is a full-time role designed to provide a hands-on “Best in Class” loan experience for our SoFi members. The Originations Specialist will complete a six-week classroom and on-the-job training course. Upon training completion, you will review Personal loan applications to validate the accuracy of the application to include the identity, employment, and income of the borrower. Upon mastery of the Personal loan product you will learn Student Loans and In-School loans to support our full suite of unsecured lending products.

WHAT YOU’LL DO:

• Review loan applications according to credit policies and procedures- including analyzing credit reports, calculating income from various sources, and verifying documents provided by applicants
• Verify member’s identity and other required regulatory documentation
• Clearly document Member interactions using selected templates where appropriate
• Perform outbound outreaches to applicants to successfully move applications through the process of funding
• Demonstrate empathy, professionalism, top-notch problem-solving skills, relationship management
• Follow compliance and regulatory guidelines to protect sensitive information and meet the Member needs
• Operate within a team environment of 15-20 team members, working towards a common goal
• Share insights with teammates regarding the root causes of member inquiries, concerns, and complaints. Advocate on our members’ behalf to improve our products, operations, and policies
• Develop knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
• Perform ad hoc duties as assigned