Member Service Representative/Teller at LIBERTY FEDERAL CREDIT UNION

Bowling Green, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Service, Professionalism, Confidentiality, Cash Handling, Transaction Processing, Fraud Identification, Product Knowledge, Cross Selling, Compliance Training, Security Procedures, Telephone Inquiries, Customer Greeting

Industry

Banking

Description

Liberty FCU, a full-service credit union, is seeking a Full-Time Member Service Representative/Teller for the Gary Farms Office, located at 2187 Gary Farms Blvd, Bowling Green, KY 42104. Candidates must possess excellent member service skills, professionalism and confidentiality. Previous financial institution experience is preferred. The Gary Farms branch hours of operation are Monday through Thursday 8:30 a.m. - 5:00 p.m., Friday 8:30 a.m. - 6:00 p.m., and Saturday 8:30 a.m. - 1:00 p.m. Candidates must be available to work Saturdays on a rotating basis. If applicable, an initial two-three week training will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc.) will be included. If you are interested in applying for this position, please click Apply. Duties and Responsibilities include but are not limited to the following: * Serve as a primary Member Service Representative (MSR). * Meet member needs by maintaining appropriate knowledge of all company products and services. * Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy. * Determine acceptability of negotiable items and place holds on deposited funds when appropriate. * Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union. * Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service. * Strive to balance cash drawer each day. * Strive to meet MSR cross sell goals and work to support all branch goals and initiatives. * Assist with processing night drop. * Assist in balancing branch cash machines. * Assist members in accessing safe deposit boxes. * Answer member telephone inquiries. * Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch. * Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security. * Complete all required compliance training. * Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information. * Prepare all daily work items for transfer to the appropriate departments. Qualifications: * Must have a HS diploma or GED and be at least 18 years of age. * Must be able to work a flexible schedule and travel to other office locations when needed. * Must be able to stand for long periods of time and do some heavy lifting. * Must have 1-2 years of cash handling experience. * Banking experience preferred. Benefits and Compensation: * Bonus and incentive opportunities * Paid Holidays * Paid Time Off (Vacation, Sick and Personal Days) * Medical, Dental and Vision Insurance * 401(k) retirement program with matching funds * Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance * Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

Responsibilities

The representative will serve as the primary Member Service Representative, handling various member transactions like deposits, withdrawals, and payments with high accuracy. They must also strive to meet cross-sell goals, assist with branch operations, and maintain strict confidentiality regarding member information.