Member Service Representative at YMCA of Greater Grand Rapids

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

17.93

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Data Entry, Cash Handling, Computer Literacy, Software Applications, Interpersonal Skills, Communication, Tour Giving, Membership Sales, Registration, Record Keeping

Industry

Non-profit Organization Management

Description

Description POSITION SUMMARY: The Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. This position requires early morning availability, beginning at 4:45 AM and/or evenings until 10 PM. ESSENTIAL FUNCTIONS Greets members in person and on the phone Directs callers to the appropriate staff Monitors access to the building Provides information on YMCA services and programs Makes follow-up tour and member referral phone calls Authorizes refunds Maintenances membership files Sells YMCA membership Registers YMCA guests Registers program participants for YMCA programs, classes, and special events Maintains all areas in clean, presentable fashion Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways Gives tours to prospective and new members Receives, counts, and tracks monies received Assists with member appreciation days Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids COMPENSATION $14.35 - $17.93 ; Part Time; Non Exempt (up to 25hrs/week) BENEFITS: Free YMCA Individual Membership – Enjoy full access to facilities. Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan. Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most. Professional Growth – Access to ongoing training, development programs, and career advancement opportunities. Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family. Requirements QUALIFICATIONS High school diploma, General Education Diploma (GED), or working towards GED; one to three months customer service, sales, or data entry experience; or equivalent combination of education, training, and experience. Ability and desire to provide outstanding customer service and a friendly, positive demeanor. Past cash handling experience preferred. Working knowledge of computers and experience with a variety of software applications. Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards. Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles. CERTIFICATIONS Blood Borne Pathogen training Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days First Aid Certification required within the first 60 days AED-Oxygen Certification required within the first 60 days State of Michigan criminal background clearance (ICHAT) WORK ENVIRONMENT AND PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. TRAVEL: 0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.

Responsibilities

The Member Services Representative manages the daily operations of the membership desk, including greeting members, directing calls, monitoring building access, and providing information about YMCA services and programs. Essential functions also involve making referral calls, authorizing refunds, maintaining membership files, and handling sales and registration for memberships, programs, and guests.