Member Service Representative at YMCA of Natrona County

Casper, Wyoming, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Interpersonal Skills, Problem Solving, Communication, Attention to Detail, Membership Management, Conflict Resolution, Team Participation, Diversity Awareness

Industry

Wellness and Fitness Services

Description

Description Shifts Hiring For Mon/Wed/Fri 5-9:15pm, Sun 12-3pm Overview This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Member Services Representatives deliver excellent service to all members, guests and program participants, engaging members by having a general knowledge of memberships and all Y programs and services. Responsibilities Provides excellent service to members, guests and program participants in the Y and on the phone, contributing to member retention. Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships. Builds relationships with members; helps members connect with one another and the YMCA. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. May monitor the locker rooms as required. Applies all YMCA policies to support member services. Actively participates in department and branch staff meetings and/or related training. Performs other duties as assigned. YMCA COMPETENCIES (Leader): Engaging Community Inclusion Functional Expertise Communication & Influence Requirements QUALIFICATIONS At least 16 years of age Excellent interpersonal and problem solving skills Previous customer service, sales or related experience Basic knowledge of computers Ability to work independently with attention to detail required Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone. The employee frequently is required to sit, stand and reach, and must move be able to move around the work environment. Sufficient strength, agility and mobility to perform essential functions required. Regular scheduled, on-site attendance required and may include evening or weekend work. The YMCA of Natrona County is an Equal Opportunity Employer.

Responsibilities

Member Service Representatives provide excellent service to members, guests, and program participants, contributing to member retention. They conduct interviews and tours for prospective members and help resolve membership concerns.