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Member Service Specialist - Full time CSR/ MSR at Floridacentral Credit Union
Tampa, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

22.08

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Cross Selling, Account Management, Loan Processing, Financial Product Knowledge, Mentoring, Problem Solving, Regulatory Compliance

Industry

Financial Services

Description
Member Service Specialist – Citrus Park (Base rate + Incentives) To assist members and potential members with their Credit Union needs directly and through other Member Service Representatives; provides expertise with respect to more complex Credit Union services such as IRAs, certificates of deposit, electronic funds transfer, home banking, etc.; explains services, sets up new accounts, lending activities, respond to problems, and direct members to the appropriate people. Responsible for cross selling all credit union products and services to achieve corporate goals. Assists members with opening and closing accounts, takes and closes loans; answers questions about products and services and resolves problems that are within their authority to resolve. Assists other Member Service Reps with technical problems and questions relating to complicated products and regulations. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Coaches and mentors other Member Service Reps in their daily duties. Identifies cross‑sell opportunities and cross‑sells services to members. Benefits for Full time employees includes: 401(k) w/ up to 5% matching Medical insurance Dental insurance Vision insurance Life insurance Disability insurances FSA Paid Vacation, Sick & Holiday hour An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
Responsibilities
Assists members with credit union services, including opening accounts, processing loans, and managing complex products like IRAs and CDs. Responsible for cross-selling products to meet corporate goals and mentoring other Member Service Representatives.