Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.
Is this you? If so, let us know by submitting an application!
Are you passionate about leadership and delivering exceptional service? Become a Member Service Supervisor at Royal Credit Union! In this role, you’ll lead and coach a dynamic call center team, manage daily operations, and drive efficiency through technology and analytics—all while making a meaningful impact on our Members’ experiences.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

Lead, coach and develop the credit union’s call center Member Service team. Actively manage daily call center operations, take appropriate actions to provide superior member service and utilize technology and analytics to maximize call center efficiency. Represent Member Service with department and corporate projects and initiatives. Work with staff to meet and exceed their individual goals, departmental goals and Member expectations.