Member Services Associate - Contact Center (Hybrid) at Direct Federal Credit Union

Needham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

22.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Call Center, Product Knowledge, Problem Solving, Confidentiality, Accuracy, Adaptability, Collaboration, Troubleshooting, Digital Tools Navigation, Prioritization, Multitasking, Time Management, Patience, Professional Demeanor

Industry

Banking

Description

Description Our Mission: To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind. Our Vision: To be the lifelong trusted partner of more and more members as they pursue their dreams. Our Purpose in Member Services: Every interaction should build stronger relationships, instill trust, empower financial decisions, and solve problems. Who We’re Looking For We’re seeking a Member Services Representative who is: Knowledgeable and resourceful – You understand our products and services and can clearly explain them to members. Service-oriented – You’re passionate about helping others and solving problems. Detail-focused – You maintain confidentiality and accuracy in every interaction. Adaptable and collaborative – You thrive in a fast-paced, team-based call center environment. What You’ll Do Provide exceptional service by assisting members with inquiries and transactions. Understand and explain all products and services offered by Direct Federal. Identify and fulfill the financial needs of both new and existing members. Guide members through troubleshooting, navigating our website, and using our digital tools. Maintain strict confidentiality in accordance with company policies. Perform additional duties as assigned to support the team and our members. What You Bring Previous experience in customer service, sales, or call center environments. Credit union or banking experience is a plus. Strong ability to prioritize, multitask, and manage time effectively. A positive, patient, and professional demeanor. Excellent written and verbal communication skills. Work Environment This is a hybrid position, requiring a combination of remote work and regular in-person presence at our branch. What We Offer Competitive hourly wage: $20–$22 per hour, based on experience. Comprehensive benefits package including: Medical, dental, and vision insurance Life and disability insurance 401(k) with match and a pension plan Paid vacation, sick, and personal time Credit monitoring service Student loan paydown program Ongoing training through Direct University and a supportive, growth-focused culture. Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V).

Responsibilities

The role involves providing exceptional service by assisting members with inquiries and transactions, understanding and explaining all products and services, and identifying and fulfilling the financial needs of members. Responsibilities also include guiding members through troubleshooting and maintaining strict confidentiality.