Member Services Associate, Guthrie YMCA at YMCA of Greater Oklahoma City

Guthrie, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Services, Communication Skills, Customer Service, Clerical Duties, Problem Solving, Interpersonal Skills, Computer Skills, Cash Handling, Relationship Building, Teamwork, Flexibility, CPR Certification, First Aid Certification, Attention to Detail, Time Management, Organizational Skills

Industry

Non-profit Organizations

Description

Description Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make. POSITION DESCRIPTION: This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties. DUTIES AND RESPONSIBILITIES: Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels. Serve as liaison between members and program supervisors. Handle and solve member inquiries, concerns and complaints. Monitor facility as required. Carry out other duties as assigned. Accept and demonstrate the positive character values of caring, honesty, respect and responsibility. Attend scheduled staff meetings. Stay off all personal electronic items. Develop meaningful and sustainable relationships with members, donors and volunteers. Requirements EDUCATION AND EXPERIENCE: Must stay current in CPR/AED/O2 and First Aid, renewed annually. (Training provided by the Y, if needed) Must complete all required Annual Compliance Trainings within 30 days of hire and renewed annually. Must be 18 years of age or older. Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy. Must be able to lift 30 pounds.

Responsibilities

The Member Services Associate is responsible for serving members and guests, maintaining member service control, and performing various clerical duties. This includes handling inquiries, providing program information, and ensuring a positive experience for all members.