Member Services Associate at InSpace

Tiburon, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

18.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multitasking, Interpersonal Communication, Reservation Management, Administrative Support, Point Of Sale Processing, Conflict Resolution, Organization

Industry

Description

MEMBER SERVICES ASSOCIATE (PART-TIME) JOIN THE TEAM AT TIBURON PENINSULA CLUB The Tiburon Peninsula Club (TPC) is Southern Marin's premier Sports & Social Club—a vibrant gathering place where families, friends, and neighbors come together to stay active, connect, and create lasting memories. From tennis and aquatics to fitness, wellness, youth programming, and social events, TPC offers something for every member of the family. Our Member Services team plays a vital role in creating the warm, welcoming experience our members have come to expect. If you enjoy helping people, thrive in a fast-paced environment, and love being part of a positive team, we'd love to meet you. POSITION OVERVIEW As a Member Services Associate, you'll be one of the first people members and guests interact with each day. You'll help create exceptional experiences by providing outstanding customer service, assisting with reservations and registrations, answering questions, and ensuring smooth day-to-day operations at the Club. RESPONSIBILITIES * Welcome members and guests at either the Front Desk or Lower Court Desk. * Manage online, phone, and in-person reservations. * Assist members with program and event registrations. * Process purchases for snacks, beverages, merchandise, and guest fees. * Stay informed on Club policies, procedures, and upcoming events, and communicate information accurately to members. * Answer questions and resolve concerns with professionalism and a friendly attitude. * Follow Club health and illness guidelines. * Assist with administrative projects and daily operational tasks as needed. * Participate in monthly staff meetings and contribute as an engaged member of the TPC team. QUALIFICATIONS We're looking for someone who is: * Friendly, outgoing, and enjoys working with people. * Organized and able to multitask in a busy environment. * Dependable, responsible, and accountable. * An excellent communicator with strong interpersonal skills. * Comfortable learning new technology and computer systems. * Able to lift up to 25 pounds when needed. * Able to pass a background check, if required. PREFERRED QUALIFICATIONS * At least one year of customer service experience. * Weekday, evening, and weekend availability. * Experience in hospitality, recreation, retail, or private clubs is a plus. WHAT WE OFFER In addition to working with an incredible team and community, employees enjoy: * Complimentary access to TPC's Fitness Center * Access to the Pools, Tennis Courts, Locker Rooms, and Café * Employee discounts on food, beverages, and merchandise * A fun, supportive, team-oriented work environment Job Type: Part-Time Pay: Starting at $18.00 per hour

Responsibilities

The associate serves as the first point of contact for members, managing reservations, registrations, and purchases. They are responsible for ensuring smooth daily operations and providing professional customer support at the club's desks.